IT Glue Review
December 17, 2024

IT Glue Review

Joseph Shaffer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • MyGlue
  • myITprocess

Overall Satisfaction with IT Glue

We use IT Glue to provide secure documentation for our clients. We store standard operating procedures, passwords and device information in the portal. IT Glue allows us to document all information about our clients network in one place to make management a bit easier for our team. It also provides us a secure platform to access and share information with our clients.

Pros

  • Password storage
  • Integration with RMM for device information
  • Organization for network information

Cons

  • better extension functionality for chrome
  • Personal password manager improvement
  • Not very many issues
  • Made managing passwords easier
  • Saved time with centralized information
  • Gave techs quick access to needed information
IT Glue is very usable. It reminds us of when we have a client missing information and to update passwords. We have it configured to alert us when a device or configuration is about to expire. We are able to upload switch and firewall configs to devices and overall use it every day.

Do you think IT Glue delivers good value for the price?

Yes

Are you happy with IT Glue's feature set?

Yes

Did IT Glue live up to sales and marketing promises?

Yes

Did implementation of IT Glue go as expected?

Yes

Would you buy IT Glue again?

Yes

IT Glue is great for it providers with multiple clients that need secure data storage for network information. IT may not be suitable for small MSPs or businesses with only a single location to manage. It helps us by creating a standard we need across all of our clients for documentation.

Using IT Glue

4 - Access to data on a secure platform. Overall network documentation and procedures for each client. Standard Operating procedures and more. We track all of our information in IT Glue. IT GLue also helps us standardize the documentation across each client. We look for what fields are missing and add the data to complete each client docuementation.
4 - Attention to detail is important. You need people who document diligently and ensure to update the information after it is changed. You need people who want to complete things as there is a lot of possible information you can add in for each client on this platform. You also need to ensure permissions get set correctly.
  • Documentation
  • Password Manager
  • Sharing information
  • Send teams message when device is close to epiration
  • Create a ticket in our system when a compliance renewal is needed
  • Use webhooks to create custom alerts where needed
  • Password rotation
  • Share client data
Overall IT Glue meets every need that we need it to. IT is easy to use and convenient and we have not had very many issues with it since the inception. I would easily recommend it to anyone who needs this software.

Comments

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