TrustRadius
KB Management at the next level
https://www.trustradius.com/document-managementIT GlueUnspecified932101
Shaun Joubert profile photo
November 27, 2018

KB Management at the next level

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with IT Glue

IT Glue has been implemented throughout our entire Managed Services division.

IT Glue has allowed us to quickly and easily access client information such as passwords, vendor management information and all the relevant services our clients have set up.

We have also been able to integrate IT Glue into Autotask to set up quick links to relevant information based on keywords.
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
  • The document import function needs some improvement.
  • The search works well enough but can benefit from some refinement.
  • IT Glue has reduced the client on-boarding times
  • IT Glue has allowed for faster ticket resolution times as the relevant password or Vendor information is always at hand
IT Glue is well suited to any size managed service provider that requires a secure central knowledge base.

IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.