IT Glue Review
February 24, 2021

IT Glue Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with IT Glue

IT Glue is used primarily by our helpdesk and projects departments. It is intended to be used across the organization but due to its inconsistent search function and strong learning curve on how to find information, it is not used by other departments.

It addresses most documentation items by allowing us to put in what key information someone new would need to reference or something that does not change often. It does not fulfill the need for easy edits or submissions for ever changing items or major projects.
  • Fully customizable tenant information with core & fixed assets
  • Easy to organize SOPs
  • Looks visually appealing
  • Search functionality is only from document titles
  • Archive search is unpleasant
  • Difficult to find where information is stored within a flexible or fixed asset
  • It allows our organization to point people to a central repo. Time gained for self help
  • Detracts as we have to pay someone time to maintain the system
  • More often than not we have to make significant formatting edits to articles to make them searchable.
Currently, we are evaluating using Sharepoint instead of IT Glue as documents and items are searchable within the document instead of by title. We feel that by only searching by title and the type it hinders the speed at which information can be found easily.

Do you think IT Glue delivers good value for the price?


Are you happy with IT Glue's feature set?


Did IT Glue live up to sales and marketing promises?


Did implementation of IT Glue go as expected?


Would you buy IT Glue again?


It is best suited for an MSP but it is also best not suited for an MSP.

It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently.

At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.