Worldpay from FIS vs. PayKickstart

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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ANALYTICS & REPORTING: It lets you gain the insight you need to make informed decisions to improve and grow business. It gives you access to all of your reporting and analytical data. Some of the insights you'll have access to:

1. Transactional Reports
2. Subscription Analytics
3. Performance Reports
4. Event and Activity Logs

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• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

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• Subscriptions
• Checkout forms
• Dashboard

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• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

• Better payment plans
• Support Crypto payments with the legal transparency
• Build in A/B testing capability

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As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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Easy! Easy! Easy!

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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

PayKickstart is an established named and has a repute of its own. PayKickstart is powerful and versatile. You can use it for a very simple one time fee checkout. Very easy to setup and compared to other platforms, lets you control the products and get daily insights of our data.

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• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

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• It's been a pivotal tool for growth
• It's helped me predict our monthly recurring revenue
• It's been a critical part of our growth

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info