Worldpay from FIS vs. Premier Bank Platform

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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Premier Bank Platform is well suited for a banking environment, it wouldn't really make sense to use it in any other kind of environment. We are a medium sized bank who outsources Platform and it suits us fairly well. They are some issues with Fiserv from time to time but overall Platform allows us to complete our banking duties quickly and with relative ease. Fiserv takes care of updating all aspects of Platform for us so from an IT perspective it saves us a lot of headaches. Most end users are satisfied with Platform, the only grumbling you'll typically hear about is when the service is unavailable.

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• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

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• Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
• It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
• It is fairly intuitive and most users pick up on it quickly.

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• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

• The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
• We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
• Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
• The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.

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As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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Easy! Easy! Easy!

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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

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• Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
• There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
• A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info