Worldpay from FIS vs. Razorpay Payment Gateway

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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Razorpay Payment Gateway is suitable for starters as well as large enterprises too. They do not have annual maintenance charges, but the transactional charges could feel a little on the higher side for starters. However, the seamless payment interface and better acceptability make it a good choice. Even for businesses looking to broaden their horizon beyond India, it is nice to have international features enabled on your account.

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• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

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• Payment Notification
• Intuitive Dashboard
• Various Payment Methods
• Export of reports

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• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

• Lowering Payment Release / Settlement Period
• Cumbersome International Payment Acceptance
• Webhook issues with Shopping cart (WooCommerce)

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As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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Easy! Easy! Easy!

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Standard industry payment gateway with lot of different payment options

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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

Stripe allows us to collect payment from GCC countries. Which is missing in Razorpay. Works fine for Indian customers

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• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

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• Increased sales with EMI and Paylater Payment Method
• Reduced time to verify transaction manually
• Managing team with different roles

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info