Worldpay from FIS vs. Skrill

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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Skrill is my preferred way of doing money transactions abroad typically when I need a safe secured and efficient way of sending money overseas and the amount is low. Most other portals tend to charge a transfer fee for lower amounts but Skrill does not charge a transaction fee when I use the ACH Transfer even for lower amounts. For personal use, I have used the debit card to fuel transactions and it allows you the same facility as the debit card. If I need to complete the transaction within a day and want the money to be available in the receiving account overseas the same day, I prefer another portal that has the option of express service that Skrill does not offer.

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• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

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• It is a global payment processor that accepts payments from all around the world.
• Because of the high security requirements for signing in, no one can readily access the account.
• Real-Time Payments - Payment Gateway

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• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

• Skrill's UI can be bloated and slow sometimes, and overcomplicated
• There are some issues with localization and language, some concepts didn't see to be translated properly
• What an e-wallet is, is not super clear to potential users

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As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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We ended up using Tipalti which seems to have solved our specific needs better, though it is more expensive.

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Easy! Easy! Easy!

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Because it's simple to use, works well since we have first set it up and we never had any issues with it.

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Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

I use different payment systems depending on the goal. Skrill is good when my contractor prefers this way of payment. Also, Skrill is a preferred payment option in many online services, which makes it easy to use. Also, Skrill issues a real plastic Visa card you can use like any bank card.

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• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

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• I can quickly deposit my international multi-currency account without making an expensive wire transfer, with no border restriction as long as I have the mobile app with me.
• Skrill is very convenient for each transfer amount up to EURO 2,500, and EURO 15,000/monthly.
• Possibility of hiring freelancers for my company with immediate payments.

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