TrustRadius

Worldpay from FIS vs. SymPro Investment Accounting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 8.7 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
SymPro Investment Accounting
Score 0.0 out of 10
N/A
SymPro provides integrated solutions to automate and simplify core investment, debt and cash accounting operations. For over 30 years, their solutions have helped public sector agencies increase accuracy and reliability in financial reporting and reduce manual effort. These modular solutions can be configured for the organization’s needs and replace internal legacy systems that require more time and effort with a higher risk of errors. Their products are more than just financial tools;…N/A
Pricing
Worldpay from FISSymPro Investment Accounting
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Worldpay from FISSymPro Investment Accounting
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Worldpay from FISSymPro Investment Accounting
Features
Worldpay from FISSymPro Investment Accounting
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Worldpay from FIS
8.8
1 Ratings
20% above category average
SymPro Investment Accounting
-
Ratings
Fraud Detection9.01 Ratings00 Ratings
Billing and Invoicing Support8.01 Ratings00 Ratings
Global Support9.01 Ratings00 Ratings
Payment Form Acceptance9.01 Ratings00 Ratings
Best Alternatives
Worldpay from FISSymPro Investment Accounting
Small Businesses
Apple Pay
Apple Pay
Score 8.7 out of 10

No answers on this topic

Medium-sized Companies
Apple Pay
Apple Pay
Score 8.7 out of 10

No answers on this topic

Enterprises
Checkout.com
Checkout.com
Score 8.6 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Worldpay from FISSymPro Investment Accounting
Likelihood to Recommend
9.0
(8 ratings)
-
(0 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Worldpay from FISSymPro Investment Accounting
Likelihood to Recommend
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Heather Frick | TrustRadius Reviewer
Heather Frick
Bookkeeper
Read full review
SymPro Treasury Management Solutions
No answers on this topic
Pros
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
Verified User
Anonymous
Read full review
SymPro Treasury Management Solutions
No answers on this topic
Cons
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
Verified User
Anonymous
Read full review
SymPro Treasury Management Solutions
No answers on this topic
Likelihood to Renew
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Heather Frick | TrustRadius Reviewer
Heather Frick
Bookkeeper
Read full review
SymPro Treasury Management Solutions
No answers on this topic
Usability
FIS
Easy! Easy! Easy!
Stephanie Smith | TrustRadius Reviewer
Stephanie Smith
PRACTICE MANAGER
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SymPro Treasury Management Solutions
No answers on this topic
Support Rating
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
Verified User
Anonymous
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SymPro Treasury Management Solutions
No answers on this topic
Alternatives Considered
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
CC
Read full review
SymPro Treasury Management Solutions
No answers on this topic
Return on Investment
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
Verified User
Anonymous
Read full review
SymPro Treasury Management Solutions
No answers on this topic
ScreenShots