Fiserv (First Data) - ICICI Merchant Services vs. Razorpay Payment Gateway

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

According to my experience, it is best for all types of businesses. You can integrate with your blog, and website easily in some simple steps. You can accept payments through payment pages, and links where you can set expiry dates. When a customer finds various payment methods, he/she will use your services again and again, which will grow your business. It automatically records payments, and in case of payment failures, you can set up an auto refund without any hassle. But when it comes to customer support, their response time is long, and they mostly create tickets via live chat. You can set instant settlement, but you have to pay an extra fee for that.

Incentivized

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• Payment Notification
• Intuitive Dashboard
• Various Payment Methods
• Export of reports

Incentivized

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

• Customer support response time
• Reduce flat payment gateway charges
• Add more Wallet and EMI options

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

Easy to set up, and integration happens with simple steps. Various payment options. Easy to export reports. Instant payment notification and updates on dashboard. Useful for individuals, SMEs, and companies. Adding creative features from time to time for more improvement. The support team is responsive among other tools like Paytm, Google Pay, and Stripe. Amazon Pay is best when it comes to charges, but it has missing payment methods of Paylater apps, EMI apps. If it reduces its flat 2% charge, then it will trend at top.

Incentivized

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized

• Increased sales with EMI and Paylater Payment Method
• Reduced time to verify transaction manually
• Managing team with different roles

Incentivized