Five9 Intelligent Virtual Agent vs. Sprinklr Service
Five9 Intelligent Virtual Agent vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 Intelligent Virtual Agent | N/A | Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads. | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
Five9 Intelligent Virtual Agent | Sprinklr Service | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 Intelligent Virtual Agent | Sprinklr Service | |
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Small Businesses | IBM watsonx Assistant Score 9.1 out of 10 | CloudTalk Score 8.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | CloudTalk Score 8.5 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 Intelligent Virtual Agent | Sprinklr Service | |
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Likelihood to Recommend | 9.0 (1 ratings) | 8.9 (26 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 9.0 (4 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Five9 Intelligent Virtual Agent | Sprinklr Service | |
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Likelihood to Recommend | ![]() Five9
| ![]() Sprinklr
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Pros | ![]() Five9
| ![]() Sprinklr
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Cons | ![]() Five9
| ![]() Sprinklr
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Likelihood to Renew | ![]() Five9 No answers on this topic | ![]() Sprinklr
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Usability | ![]() Five9 No answers on this topic | ![]() Sprinklr
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Reliability and Availability | ![]() Five9 No answers on this topic | ![]() Sprinklr
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Performance | ![]() Five9 No answers on this topic | ![]() Sprinklr
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Support Rating | ![]() Five9 No answers on this topic | ![]() Sprinklr
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In-Person Training | ![]() Five9 No answers on this topic | ![]() Sprinklr
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Implementation Rating | ![]() Five9 No answers on this topic | ![]() Sprinklr
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Alternatives Considered | ![]() Five9
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Return on Investment | ![]() Five9
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ScreenShots |