Five9 vs. Qualified

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Qualified
Score 9.5 out of 10
N/A
Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.
$2,500
per month
Pricing
Five9Qualified
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Growth
$2500
per month (billed annually)
Premier
$4000
per month (billed annually)
Enterprise
Contact Sales
Offerings
Pricing Offerings
Five9Qualified
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9Qualified
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.9
12 Ratings
6% above category average
Qualified
-
Ratings
Agent dashboard9.212 Ratings00 Ratings
Validate callers9.012 Ratings00 Ratings
Outbound response9.011 Ratings00 Ratings
Call forwarding9.39 Ratings00 Ratings
Click-to-call (CTC)9.010 Ratings00 Ratings
Warm transfer9.310 Ratings00 Ratings
Predictive dialing9.410 Ratings00 Ratings
Interactive voice response9.09 Ratings00 Ratings
REST APIs9.27 Ratings00 Ratings
Call scripts6.710 Ratings00 Ratings
Call tracking9.112 Ratings00 Ratings
Multichannel integration8.511 Ratings00 Ratings
CRM software integration9.011 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.4
21 Ratings
2% above category average
Qualified
-
Ratings
Inbound call routing9.110 Ratings00 Ratings
Omnichannel inbound routing9.48 Ratings00 Ratings
Recording8.111 Ratings00 Ratings
Quality management7.221 Ratings00 Ratings
Call analytics8.712 Ratings00 Ratings
Historical reporting7.612 Ratings00 Ratings
Live reporting8.810 Ratings00 Ratings
Customer interaction analytics8.210 Ratings00 Ratings
Best Alternatives
Five9Qualified
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9Qualified
Likelihood to Recommend
8.3
(36 ratings)
9.2
(11 ratings)
Support Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
Five9Qualified
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Qualified.com
Our organization chose Qualified over other companies because of how well it helps us connect with prospective customers. It is user-friendly and really helps you not miss out on opportunities with target accounts. Qualified makes it feel like you're working as a team to create opportunities with target accounts. Qualified also provides great customer service. Their team does whatever is needed to make sure we get the assistance we need
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Qualified.com
  • Good insight into what product the prospect is interested in
  • Engage the prospect when they are at the researching phase and form a human connection
  • Know when prospects that you are actively targeting are on the website and use that in messaging
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Qualified.com
  • The UI can be improved with new features.
  • Proper document should be provided and support services.
  • Pricing must be moderate, it's way too high for small scale business.
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Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Qualified.com
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Qualified.com
Qualified provides exceptional customer service. He is constantly eager and able to answer all the issues raised, he also offers excellent subscription prices, he is useful for organizing meetings in the sales area, discussions with VIP clients directly from our website.
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Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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Qualified.com
  • Qualified to increase our sales volumes.
  • Qualified really increases the turnaround time for opportunities on our platform.
  • Qualified helps to prioritize, categorize and communicate with our potential customers at various stages of the buying process.
  • With Qualified our sales team can see who is visiting our website, accessing certain pages and most importantly, connecting with them in vital moments thanks to the tool's conversational sales and marketing platform.
  • We can track your interests, lead you to the right person, set up meetings, and move further up the sales cycle using this channel.
  • Leads are now automatically integrated into our CRM, eliminating administrative effort and bringing our sales teams closer to our customers than ever before.
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ScreenShots

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Qualified Screenshots

Screenshot of Meet with qualified leads right on your website. Use live chat, voice-calls, and bots to sell smarter.Screenshot of We'll alert your sales team the moment qualified leads land on your website and tell you exactly who they are, powered by apps like Salesforce, Pardot, 6Sense, Marketo, and Clearbit.Screenshot of We'll alert your sales team the moment qualified leads land on your website and tell you exactly who they are, powered by apps like Salesforce, Pardot, 6Sense, Marketo, and Clearbit.Screenshot of Engage qualified prospects in real-time, high-fidelity sales conversations with live chat and voice calls.Screenshot of Use Chat Bots to engage visitors, capture leads, ask qualification questions, and book sales meetings.