What users are saying about
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Top Rated
84 Ratings
6 Ratings

Five9

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Top Rated
84 Ratings
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Score 7.7 out of 100
6 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • TelebuHub ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Five9

80%
9.4

TelebuHub

94%
TelebuHub ranks higher in 13/13 features

Agent dashboard

8.2
82%
11 Ratings
10.0
100%
3 Ratings

Validate callers

8.3
83%
11 Ratings
9.4
94%
3 Ratings

Outbound response

7.9
79%
11 Ratings
9.4
94%
3 Ratings

Call forwarding

8.3
83%
8 Ratings
9.7
97%
3 Ratings

Click-to-call (CTC)

8.1
81%
10 Ratings
9.4
94%
3 Ratings

Warm transfer

8.0
80%
10 Ratings
8.7
87%
3 Ratings

Predictive dialing

8.5
85%
9 Ratings
9.0
90%
3 Ratings

Interactive voice response

8.1
81%
9 Ratings
10.0
100%
3 Ratings

REST APIs

8.0
80%
7 Ratings
9.1
91%
3 Ratings

Call scripts

7.3
73%
9 Ratings
9.4
94%
3 Ratings

Call tracking

7.5
75%
12 Ratings
9.5
95%
3 Ratings

Multichannel integration

7.9
79%
10 Ratings
9.1
91%
3 Ratings

CRM software integration

8.0
80%
10 Ratings
9.6
96%
3 Ratings

Workforce Optimization (WFO)

7.6

Five9

76%
9.3

TelebuHub

93%
TelebuHub ranks higher in 8/9 features

Inbound call routing

8.0
80%
9 Ratings
9.6
96%
3 Ratings

Omnichannel inbound routing

8.3
83%
7 Ratings
N/A
0 Ratings

Recording

6.8
68%
11 Ratings
9.4
94%
3 Ratings

Quality management

7.6
76%
20 Ratings
9.1
91%
3 Ratings

Call analytics

7.5
75%
12 Ratings
9.6
96%
3 Ratings

Historical reporting

7.0
70%
11 Ratings
10.0
100%
3 Ratings

Live reporting

8.3
83%
10 Ratings
9.0
90%
3 Ratings

Customer interaction analytics

7.7
77%
10 Ratings
8.8
88%
3 Ratings

Customer surveys

N/A
0 Ratings
9.1
91%
3 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.9

Five9

79%
36 Ratings
9.4

TelebuHub

94%
3 Ratings

Support Rating

8.2

Five9

82%
12 Ratings

TelebuHub

N/A
0 Ratings

Likelihood to Recommend

Five9

Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Anonymous | TrustRadius Reviewer

TelebuHub

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Inés Prieto | TrustRadius Reviewer

Pros

Five9

  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Anonymous | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Five9

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Contact sales team

Five9 Editions & Modules

Edition
CoreContact sales team1
PremiumContact sales team1
OptimumContact sales team1
UltimateContact sales team1
  1. Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TelebuHub Editions & Modules

Additional Pricing Details

Support Rating

Five9

Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Anonymous | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Five9

Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
Anonymous | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Five9

  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Matt Zemon | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Screenshots

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