2 Ratings
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Top Rated
2543 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Skype for Business, now part of Microsoft Teams

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Top Rated
2543 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Cloud PBX

    8.9

    FluentCloud

    89%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 5/5 features

    Hosted PBX

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    User templates

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call reports

    7.8
    78%
    2 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    FluentCloud

    84%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 5/5 features

    Answering rules

    5.6
    56%
    2 Ratings
    N/A
    0 Ratings

    Call recording

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Call park

    6.9
    69%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.0

    FluentCloud

    70%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 1/1 features

    Audio conferencing

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    5.0

    FluentCloud

    50%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    FluentCloud ranks higher in 2/2 features

    Mobile app for iOS

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Mobile app for Android

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    FluentCloud

    Feature Set Not Supported
    N/A
    7.3

    Skype for Business, now part of Microsoft Teams

    73%
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.9
    79%
    196 Ratings

    High quality video

    N/A
    0 Ratings
    7.7
    77%
    191 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.6
    66%
    188 Ratings

    Mobile support

    N/A
    0 Ratings
    7.1
    71%
    153 Ratings

    Screen Sharing

    FluentCloud

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    197 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.4
    74%
    124 Ratings

    Online Meetings / Events

    FluentCloud

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    180 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    188 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.1
    71%
    87 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.2
    72%
    149 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    118 Ratings

    Online Events Collaboration

    FluentCloud

    Feature Set Not Supported
    N/A
    7.8

    Skype for Business, now part of Microsoft Teams

    78%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.2
    82%
    177 Ratings

    Audience polling

    N/A
    0 Ratings
    7.7
    77%
    98 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    99 Ratings

    Online Events Security

    FluentCloud

    Feature Set Not Supported
    N/A
    7.6

    Skype for Business, now part of Microsoft Teams

    76%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    148 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.4
    74%
    153 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.5
    75%
    115 Ratings

    Attribute Ratings

    • FluentCloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.6

    FluentCloud

    96%
    2 Ratings
    7.5

    Skype for Business, now part of Microsoft Teams

    75%
    202 Ratings

    Likelihood to Renew

    10.0

    FluentCloud

    100%
    1 Rating
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    FluentCloud

    N/A
    0 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    15 Ratings

    Support Rating

    FluentCloud

    N/A
    0 Ratings
    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    FluentCloud

    N/A
    0 Ratings
    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Likelihood to Recommend

    FluentStream Technologies

    I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
    Read full review

    Microsoft

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Read full review

    Pros

    FluentStream Technologies

    • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
    • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
    • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
    Read full review

    Microsoft

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Read full review

    Cons

    FluentStream Technologies

    • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
    • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
    Read full review

    Microsoft

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Read full review

    Pricing Details

    FluentCloud

    Starting Price

    $20 per user per month

    Editions & Modules

    FluentCloud editions and modules pricing
    EditionModules
    Essential$20.001
    Advanced$30.002
    Complete$45.003

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

    Skype for Business, now part of Microsoft Teams

    Starting Price

    Editions & Modules

    Skype for Business, now part of Microsoft Teams editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      FluentStream Technologies

      At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
      Read full review

      Microsoft

      The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
      Read full review

      Usability

      FluentStream Technologies

      No answers on this topic

      Microsoft

      Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
      Read full review

      Support Rating

      FluentStream Technologies

      No answers on this topic

      Microsoft

      I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
      Read full review

      Implementation Rating

      FluentStream Technologies

      No answers on this topic

      Microsoft

      Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
      Read full review

      Alternatives Considered

      FluentStream Technologies

      I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
      Read full review

      Microsoft

      For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
      Read full review

      Return on Investment

      FluentStream Technologies

      • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
      • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
      Read full review

      Microsoft

      • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
      • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
      Read full review

      Screenshots

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