2 Ratings
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Top Rated
2367 Ratings
2 Ratings
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Score 9.6 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2367 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Organization of meetings were a cakewalk when I started using Skype for business back in 2014, I was able to check the calendars of colleagues when I try to schedule a meeting, this was so easy and precise, there was no need to check back with each of them for their availability and so on. Proposing a new time by tentatively accepting the meeting invite is something which I first learned on Skype for business we have always felt that the file transfer option could have been added for better track of conversations and the related documents which are shared over one platform itself.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FluentCloud
8.9
Skype for Business (formerly Lync), now part of Microsoft Teams
Hosted PBX
FluentCloud
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Multi-level Interactive Voice Response (IVR)
FluentCloud
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
User templates
FluentCloud
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Call reports
FluentCloud
7.8
Skype for Business (formerly Lync), now part of Microsoft Teams
Directory of employee names
FluentCloud
8.7
Skype for Business (formerly Lync), now part of Microsoft Teams

Call Management

FluentCloud
8.4
Skype for Business (formerly Lync), now part of Microsoft Teams
Answering rules
FluentCloud
5.6
Skype for Business (formerly Lync), now part of Microsoft Teams
Call recording
FluentCloud
9.6
Skype for Business (formerly Lync), now part of Microsoft Teams
Call park
FluentCloud
6.9
Skype for Business (formerly Lync), now part of Microsoft Teams
Call screening
FluentCloud
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Message alerts
FluentCloud
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams

VoIP system collaboration

FluentCloud
7.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Audio conferencing
FluentCloud
7.0
Skype for Business (formerly Lync), now part of Microsoft Teams

Mobile apps

FluentCloud
5.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Mobile app for iOS
FluentCloud
5.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Mobile app for Android
FluentCloud
5.0
Skype for Business (formerly Lync), now part of Microsoft Teams

Performance & Compatibility of Online Events Software

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
High quality audio
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
8.0
High quality video
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Low bandwidth requirements
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
6.8
Mobile support
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Screen Sharing

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Desktop sharing
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Whiteboards
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Online Meetings / Events

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Calendar integration
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Meeting initiation
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Integrates with social media
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0
Record meetings / events
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Slideshows
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7

Online Events Collaboration

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Live chat
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Audience polling
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Q&A
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5

Online Events Security

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
User authentication
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Participant roles & permissions
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Confidential attendee list
FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.3

Pros

FluentCloud

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Melissa Almeida | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Quickly check a user's status and communicate with them.
  • Video conferencing is breathtaking, and the voice quality is excellent.
  • It's a very user-friendly site with straightforward responses.
  • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
  • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
  • This tool is easy to use and integrates with Calendar to view team members' schedules.
Roshni Rahman | TrustRadius Reviewer

Cons

FluentCloud

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
  • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
  • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
  • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Dushyant Pathak (DKP) | TrustRadius Reviewer

Likelihood to Renew

FluentCloud

FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

FluentCloud

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.5
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

FluentCloud

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.3
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

FluentCloud

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

FluentCloud

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

Return on Investment

FluentCloud

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Melissa Almeida | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
  • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
Anonymous | TrustRadius Reviewer

Screenshots

Skype for Business (formerly Lync), now part of Microsoft Teams

Pricing Details

FluentCloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FluentCloud Editions & Modules

Edition
Essential$20.001
Advanced$30.001
Complete$45.001
  1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business (formerly Lync), now part of Microsoft Teams Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

FluentCloud
9.6
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5

Likelihood to Renew

FluentCloud
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
9.0

Usability

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
8.5

Support Rating

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3

Implementation Rating

FluentCloud
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0

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