Overall Satisfaction with Skype for Business
Solarus uses Skype for Business for the most part in regards to instant messaging. All members of our organization have the program and we use it to communicate with each other instantly. It is most essential to the engineering team and they use it more than anyone else. Sometimes we use the group chat feature to get a message across quickly that needs consensus from other users.
- Instant messaging with members of the organization
- Integration with Outlook
- Ability to quickly send photos, files, and information
- Video chat option
- Adding users can be a pain
- Mobile application is annoying in terms of the chat history and order of latest chats. The app in general is quite cumbersome.
- Faster communication among technicians and managers.
- Effectively reduce amount of time to solve customer issues.
- Transfer essential information at high speeds.
We don't use the ShoreTel communicator app for our instant messaging because we think that the Skype for Business application is a better tool for our organization. We like the functionality and ability to integrate with our email system. We also think it is quite easy to use and is a good tool for our org.
It is definitely a good product for a company who is looking to utilize instant messaging within their organization and has Outlook to integrate with it. It is best for a service organization who needs to be able to communicate internally often, fast and effectively. We are a service organization so it works very well for us.
Skype for Business Feature Ratings
Using Skype for Business
14 - Everyone in the organization has a Skype account. All functions of the business are covered in terms of people who use it. The people who use it most often are the engineering team who use it all day every day. They primarily use it to communicate among themselves. They will often create group chats to get things done quickly and efficiently.
4 - We are managed IT services organization. We support and implement skype for business for our clients, and therefore manage to support the program internally without any problems. Every technician and engineer in the organization is somone that is able to support the program. We have no problem in terms of support.
- Communicating among the team
- Getting answers to questions while on the phone with a client
- instant contact from anywhere at anytime
- updating status: where you are, what your doing
- integrating with outlook
- All conversations are recorded/pushed out to outlook into a folder
- We use it to review old conversations to retrieve information/answers that may have been forgotten
- We quickly order lunch together!
Evaluating Skype for Business and Competitors
I was not personally involved with the purchase evaluation of skype for business and therefore I can not accurately assess what changes I would have made to the selection process. I will say that the product is a excellent, integrates excellently with other essential tools, and has become an integral tool for the organization.
Skype for Business Implementation
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Change management was a big part of the implementation and was well-handled
Skype for Business Support
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Problems get solved
Support cares about my success
Quick Initial Response
Using Skype for Business
I find it very easy to use and easy to operate. It is definitely easy to get used to and from a user perspective is a solid product. I also find it to be very handy and useful for a small-mid-sized org like ours. It is easy to communicate effectively and get information quickly.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
Yes - I am personally not a fan of the mobile interface. That said, there is one and it does work for the basic needs of responding to someone and getting back to them with a quick message. It is essentially the same thing as a text message in that regard. I think it does need some work