Skype for Business Review
Greg Golding | TrustRadius Reviewer
Updated July 19, 2016

Skype for Business Review

Score 8 out of 10
Vetted Review
Review Source

Overall Satisfaction with Skype for Business

Solarus uses Skype for Business for the most part in regards to instant messaging. All members of our organization have the program and we use it to communicate with each other instantly. It is most essential to the engineering team and they use it more than anyone else. Sometimes we use the group chat feature to get a message across quickly that needs consensus from other users.
  • Instant messaging with members of the organization
  • Integration with Outlook
  • Ability to quickly send photos, files, and information
  • Video chat option
  • Adding users can be a pain
  • Mobile application is annoying in terms of the chat history and order of latest chats. The app in general is quite cumbersome.
  • Faster communication among technicians and managers.
  • Effectively reduce amount of time to solve customer issues.
  • Transfer essential information at high speeds.
We don't use the ShoreTel communicator app for our instant messaging because we think that the Skype for Business application is a better tool for our organization. We like the functionality and ability to integrate with our email system. We also think it is quite easy to use and is a good tool for our org.
It is definitely a good product for a company who is looking to utilize instant messaging within their organization and has Outlook to integrate with it. It is best for a service organization who needs to be able to communicate internally often, fast and effectively. We are a service organization so it works very well for us.

Skype for Business Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
5
Desktop sharing
7
Calendar integration
10
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
10
Live chat
9
Audience polling
Not Rated
User authentication
9
Participant roles & permissions
9
Confidential attendee list
9

Using Skype for Business

14 - Everyone in the organization has a Skype account. All functions of the business are covered in terms of people who use it. The people who use it most often are the engineering team who use it all day every day. They primarily use it to communicate among themselves. They will often create group chats to get things done quickly and efficiently.
4 - We are managed IT services organization. We support and implement skype for business for our clients, and therefore manage to support the program internally without any problems. Every technician and engineer in the organization is somone that is able to support the program. We have no problem in terms of support.
  • Communicating among the team
  • Getting answers to questions while on the phone with a client
  • instant contact from anywhere at anytime
  • updating status: where you are, what your doing
  • integrating with outlook
  • All conversations are recorded/pushed out to outlook into a folder
  • We use it to review old conversations to retrieve information/answers that may have been forgotten
  • We quickly order lunch together!
  • We can utilize the video tool
  • We can communicate with CLIENTS
I know for a fact the owners of our organization really like the tool. I know that for some reason the product took some getting used to when it was first implemented. That said, I know that it is used all the time and has become an integral tool for the organization

Evaluating Skype for Business and Competitors

  • Price
  • Product Features
  • Product Usability
I was not personally involved with the purchase evaluation of skype for business and therefore I can not accurately assess what changes I would have made to the selection process. I will say that the product is a excellent, integrates excellently with other essential tools, and has become an integral tool for the organization.

Skype for Business Implementation

Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Change management was a big part of the implementation and was well-handled
  • It took some time for everyone to adjust and get used to the new way of communicating via IM
  • getting everyone to implement their own version on their mobile devices etc.
  • There were not many issues in regards to the implementation of Skype For Business

Skype for Business Support

I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Support cares about my success
Quick Initial Response
None

Using Skype for Business

I find it very easy to use and easy to operate. It is definitely easy to get used to and from a user perspective is a solid product. I also find it to be very handy and useful for a small-mid-sized org like ours. It is easy to communicate effectively and get information quickly.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Instant messaging
  • setting up a conference chat
  • recording conversations
  • mobile application
  • rder of conversations
Yes - I am personally not a fan of the mobile interface. That said, there is one and it does work for the basic needs of responding to someone and getting back to them with a quick message. It is essentially the same thing as a text message in that regard. I think it does need some work