FocalScope vs. Kustomer
FocalScope vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
FocalScope | Kustomer | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
FocalScope | Kustomer | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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FocalScope | Kustomer | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FocalScope | Kustomer | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
FocalScope | Kustomer | |
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Likelihood to Recommend | FocalScope No answers on this topic | Kustomer, LLC |
Pros | FocalScope No answers on this topic | Kustomer, LLC |
Cons | FocalScope No answers on this topic | Kustomer, LLC |
Likelihood to Renew | FocalScope No answers on this topic | Kustomer, LLC |
Usability | FocalScope No answers on this topic | Kustomer, LLC |
Reliability and Availability | FocalScope No answers on this topic | Kustomer, LLC |
Performance | FocalScope No answers on this topic | Kustomer, LLC |
Support Rating | FocalScope No answers on this topic | Kustomer, LLC |
In-Person Training | FocalScope No answers on this topic | Kustomer, LLC |
Online Training | FocalScope No answers on this topic | Kustomer, LLC |
Implementation Rating | FocalScope No answers on this topic | Kustomer, LLC |
Alternatives Considered | FocalScope No answers on this topic | Kustomer, LLC |
Scalability | FocalScope No answers on this topic | Kustomer, LLC |
Return on Investment | FocalScope No answers on this topic | Kustomer, LLC |
ScreenShots | FocalScope Screenshots | Kustomer Screenshots |