What users are saying about
24 Ratings
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Top Rated
2718 Ratings
24 Ratings
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Score 9.3 out of 100

monday.com

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Top Rated
2718 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    9.2

    FollowUp CRM

    92%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.7
    97%
    18 Ratings
    N/A
    0 Ratings

    Workflow management

    9.3
    93%
    16 Ratings
    N/A
    0 Ratings

    Territory management

    9.2
    92%
    13 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.2
    92%
    15 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    14 Ratings
    N/A
    0 Ratings

    Contract management

    9.5
    95%
    16 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    15 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.1

    FollowUp CRM

    91%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Case management

    9.2
    92%
    14 Ratings
    N/A
    0 Ratings

    Call center management

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Help desk management

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.1

    FollowUp CRM

    91%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Lead management

    9.0
    90%
    14 Ratings
    N/A
    0 Ratings

    Email marketing

    9.2
    92%
    11 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    FollowUp CRM

    90%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Task management

    9.3
    93%
    16 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Reporting

    9.3
    93%
    15 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.3

    FollowUp CRM

    93%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Forecasting

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.2
    92%
    15 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.3
    93%
    15 Ratings
    N/A
    0 Ratings

    Customization

    8.8

    FollowUp CRM

    88%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 4/4 features

    Custom fields

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    Custom objects

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.8
    88%
    10 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Security

    9.2

    FollowUp CRM

    92%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Single sign-on capability

    9.3
    93%
    14 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Social CRM

    8.7

    FollowUp CRM

    87%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Social data

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Social engagement

    8.4
    84%
    7 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    FollowUp CRM

    81%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Marketing automation

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Compensation management

    7.8
    78%
    8 Ratings
    N/A
    0 Ratings

    Platform

    7.2

    FollowUp CRM

    72%

    monday.com

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 1/1 features

    Mobile access

    7.2
    72%
    9 Ratings
    N/A
    0 Ratings

    Project Management

    FollowUp CRM

    Feature Set Not Supported
    N/A
    8.2

    monday.com

    82%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1243 Ratings

    Resource Management

    N/A
    0 Ratings
    8.3
    83%
    1076 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    709 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    1053 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    1064 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1224 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.3
    83%
    657 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.2
    72%
    993 Ratings

    Email integration

    N/A
    0 Ratings
    7.9
    79%
    880 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.0
    80%
    988 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    588 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.6
    86%
    629 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.6
    76%
    541 Ratings

    Professional Services Automation

    FollowUp CRM

    Feature Set Not Supported
    N/A
    7.6

    monday.com

    76%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.2
    72%
    363 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.2
    82%
    464 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    243 Ratings

    Attribute Ratings

    • Followup CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
    • monday.com is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.3

    FollowUp CRM

    93%
    18 Ratings
    8.9

    monday.com

    89%
    1251 Ratings

    Likelihood to Renew

    FollowUp CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    13 Ratings

    Usability

    9.3

    FollowUp CRM

    93%
    6 Ratings
    8.7

    monday.com

    87%
    1184 Ratings

    Availability

    FollowUp CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    5 Ratings

    Performance

    FollowUp CRM

    N/A
    0 Ratings
    8.5

    monday.com

    85%
    5 Ratings

    Support Rating

    7.7

    FollowUp CRM

    77%
    6 Ratings
    8.3

    monday.com

    83%
    1130 Ratings

    Online Training

    FollowUp CRM

    N/A
    0 Ratings
    8.3

    monday.com

    83%
    3 Ratings

    Implementation Rating

    FollowUp CRM

    N/A
    0 Ratings
    8.0

    monday.com

    80%
    7 Ratings

    Configurability

    FollowUp CRM

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    4 Ratings

    Ease of integration

    FollowUp CRM

    N/A
    0 Ratings
    6.2

    monday.com

    62%
    4 Ratings

    Product Scalability

    FollowUp CRM

    N/A
    0 Ratings
    7.9

    monday.com

    79%
    5 Ratings

    Vendor post-sale

    FollowUp CRM

    N/A
    0 Ratings
    6.8

    monday.com

    68%
    5 Ratings

    Vendor pre-sale

    FollowUp CRM

    N/A
    0 Ratings
    7.1

    monday.com

    71%
    5 Ratings

    Likelihood to Recommend

    FollowUp Power

    Being from healthcare sector we have been using Followup CRM. It automatically sends all the notification and reminders. Also, helps with the follow-ups so that no prospect or leads can be missed. This is incredible tool one should definitely use. This tool allows us to track our progress and identify areas for improvement.
    Read full review

    monday.com

    Just to reiterate my previous points, monday.com is a wonderful system for CRM specifically. I've also made the argument throughout this review that it is beneficial for things like Human Resources and Administrative Tasks as well, but its strengths lie within its CRM capabilities. There are multiple areas that I could elaborate on where Monday is not very useful, but monday.com was not built for those things- so that is an unfair judgment to make. Overall, I think it's a great CRM tool.
    Read full review

    Pros

    FollowUp Power

    • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
    • It reminds us of who we should be contacting each day.
    • It gives us a daily overall picture of how many leads we are currently managing.
    Read full review

    monday.com

    • Team Organization/Accountability - Can see what everyone has on their plate, where they are at with a project, and add new projects when necessary.
    • Highly customizable workspaces - There are table items for EVERYTHING. Status updates, URLs, Due dates, Hour of the day, text fields, number fields, user tagging, and so much more. You can organize or track ANYTHING in any way that makes sense to you.
    • Automations - Can create automations to remind people of tasks (in program and through integrations with other software such as Slack), can automatically make tasks populate, and endless other configurations and dependencies.
    Read full review

    Cons

    FollowUp Power

    • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
    • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
    • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
    Read full review

    monday.com

    • Being able to prevent users from being able to easily change job request templates would be a big help.
    • I would like the default listing of completed items in descending order of date. That would make it easier for reporting to be able to glimpse a given week or month and count the number of items completed vs. having to scroll to the bottom of the list. I change the setting constantly, but it seems to revert back to the oldest items on top.
    Read full review

    Pricing Details

    FollowUp CRM

    Starting Price

    Editions & Modules

    FollowUp CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      monday.com

      Starting Price

      $0 Contact us

      Editions & Modules

      monday.com editions and modules pricing
      EditionModules
      Basic81
      Standard102
      Pro163
      Enterprise04

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Yearly plan: Save 18% Monthly plan also available

      Try for free

      Likelihood to Renew

      FollowUp Power

      No answers on this topic

      monday.com

      It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
      Read full review

      Usability

      FollowUp Power

      It is a tool that has helped us in cooperation, document sharing, file transfer, email marketing, and all other particular tasks. I've progressed more collected and understood which clients are most suited for our product and which are only interested on receiving proposals.
      Read full review

      monday.com

      A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
      Read full review

      Reliability and Availability

      FollowUp Power

      No answers on this topic

      monday.com

      There have only been 2 instances in the past year where monday.com was down.
      Read full review

      Performance

      FollowUp Power

      No answers on this topic

      monday.com

      Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
      Read full review

      Support Rating

      FollowUp Power

      I rarely contacted the support for Followup CRM but my employees tried to contact the support and they resolved the issue. So i can not provide enough detail about the support of Followup CRM
      Read full review

      monday.com

      After a quick evaluation, I really wanted to use monday.com but since its primary use is for teams and collaboration I put it aside for a while and continued to evaluate other tools. In total frustration, I reached out to their support who very graciously and quickly made me aware of how I could utilize monday.com as a freelance team of one. Quick response and I got exactly the help I needed. Otherwise, I've never needed help or support as it's super intuitive to set up and start using.
      Read full review

      Online Training

      FollowUp Power

      No answers on this topic

      monday.com

      To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
      Read full review

      Implementation Rating

      FollowUp Power

      No answers on this topic

      monday.com

      We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
      Read full review

      Alternatives Considered

      FollowUp Power

      My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
      Read full review

      monday.com

      We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
      Read full review

      Scalability

      FollowUp Power

      No answers on this topic

      monday.com

      For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
      Read full review

      Return on Investment

      FollowUp Power

      • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
      • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
      • Payments or what the current status of the job is.
      Read full review

      monday.com

      • Positive - Good for basic organization of projects
      • Positive - Good for tracking who is working on a project
      • Negative - Layout and arrangement of buttons and tolls for update a bit confusing
      • Negative - Quick acquisition of information not intuitive
      Read full review

      Screenshots

      Add comparison