What users are saying about
18 Ratings
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Score 9.5 out of 100
115 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FollowUp CRM
9.1
Oracle CRM On Demand
6.7
Customer data management / contact management
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Workflow management
FollowUp CRM
10.0
Oracle CRM On Demand
6.0
Territory management
FollowUp CRM
6.1
Oracle CRM On Demand
7.0
Opportunity management
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Integration with email client (e.g., Outlook or Gmail)
FollowUp CRM
10.0
Oracle CRM On Demand
5.0
Contract management
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Quote & order management
FollowUp CRM
8.9
Oracle CRM On Demand
7.0
Interaction tracking
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Channel / partner relationship management
FollowUp CRM
7.2
Oracle CRM On Demand
7.0

Customer Service & Support

FollowUp CRM
10.0
Oracle CRM On Demand
7.7
Case management
FollowUp CRM
10.0
Oracle CRM On Demand
8.0
Call center management
FollowUp CRM
10.0
Oracle CRM On Demand
8.0
Help desk management
FollowUp CRM
10.0
Oracle CRM On Demand
7.0

Marketing Automation

FollowUp CRM
10.0
Oracle CRM On Demand
7.5
Lead management
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Email marketing
FollowUp CRM
10.0
Oracle CRM On Demand
8.0

CRM Project Management

FollowUp CRM
9.5
Oracle CRM On Demand
6.7
Task management
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Billing and invoicing management
FollowUp CRM
8.4
Oracle CRM On Demand
7.0
Reporting
FollowUp CRM
10.0
Oracle CRM On Demand
6.0

CRM Reporting & Analytics

FollowUp CRM
9.7
Oracle CRM On Demand
6.7
Forecasting
FollowUp CRM
9.0
Oracle CRM On Demand
7.0
Pipeline visualization
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Customizable reports
FollowUp CRM
10.0
Oracle CRM On Demand
6.0

Customization

FollowUp CRM
9.8
Oracle CRM On Demand
7.0
Custom fields
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Custom objects
FollowUp CRM
9.0
Oracle CRM On Demand
6.0
Scripting environment
FollowUp CRM
10.0
Oracle CRM On Demand
7.0
API for custom integration
FollowUp CRM
10.0
Oracle CRM On Demand
8.0

Security

FollowUp CRM
10.0
Oracle CRM On Demand
8.0
Single sign-on capability
FollowUp CRM
10.0
Oracle CRM On Demand
8.0
Role-based user permissions
FollowUp CRM
10.0
Oracle CRM On Demand
8.0

Social CRM

FollowUp CRM
10.0
Oracle CRM On Demand
7.5
Social data
FollowUp CRM
10.0
Oracle CRM On Demand
8.0
Social engagement
FollowUp CRM
10.0
Oracle CRM On Demand
7.0

Integrations with 3rd-party Software

FollowUp CRM
7.7
Oracle CRM On Demand
8.5
Marketing automation
FollowUp CRM
10.0
Oracle CRM On Demand
9.0
Compensation management
FollowUp CRM
5.5
Oracle CRM On Demand
8.0

Platform

FollowUp CRM
10.0
Oracle CRM On Demand
7.0
Mobile access
FollowUp CRM
10.0
Oracle CRM On Demand
7.0

Pros

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

FollowUp CRM

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FollowUp CRM
10.0
Oracle CRM On Demand
7.0

Usability

FollowUp CRM
Oracle CRM On Demand
9.0

Implementation Rating

FollowUp CRM
Oracle CRM On Demand
10.0

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