What users are saying about
25 Ratings
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Score 9.3 out of 100
116 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Followup CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization
  • Oracle CRM On Demand ranks higher in 4 feature sets: Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.2

FollowUp CRM

92%
8.8

Oracle CRM On Demand

88%
Followup CRM ranks higher in 7/9 features

Customer data management / contact management

9.7
97%
18 Ratings
9.4
94%
10 Ratings

Workflow management

9.3
93%
16 Ratings
8.9
89%
9 Ratings

Territory management

9.2
92%
13 Ratings
9.4
94%
9 Ratings

Opportunity management

9.2
92%
15 Ratings
9.3
93%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
14 Ratings
9.0
90%
7 Ratings

Contract management

9.5
95%
16 Ratings
7.7
77%
9 Ratings

Quote & order management

9.0
90%
12 Ratings
8.5
85%
9 Ratings

Interaction tracking

9.0
90%
15 Ratings
8.3
83%
9 Ratings

Channel / partner relationship management

9.0
90%
13 Ratings
8.3
83%
8 Ratings

Customer Service & Support

9.1

FollowUp CRM

91%
8.5

Oracle CRM On Demand

85%
Followup CRM ranks higher in 2/3 features

Case management

9.2
92%
14 Ratings
8.5
85%
9 Ratings

Call center management

8.5
85%
11 Ratings
8.7
87%
9 Ratings

Help desk management

9.7
97%
12 Ratings
8.1
81%
9 Ratings

Marketing Automation

9.1

FollowUp CRM

91%
8.8

Oracle CRM On Demand

88%
Followup CRM ranks higher in 2/2 features

Lead management

9.0
90%
14 Ratings
8.9
89%
9 Ratings

Email marketing

9.2
92%
11 Ratings
8.8
88%
8 Ratings

CRM Project Management

9.0

FollowUp CRM

90%
8.7

Oracle CRM On Demand

87%
Followup CRM ranks higher in 2/3 features

Task management

9.3
93%
16 Ratings
8.3
83%
8 Ratings

Billing and invoicing management

8.4
84%
8 Ratings
9.7
97%
8 Ratings

Reporting

9.3
93%
15 Ratings
8.3
83%
8 Ratings

CRM Reporting & Analytics

9.3

FollowUp CRM

93%
8.4

Oracle CRM On Demand

84%
Followup CRM ranks higher in 3/3 features

Forecasting

9.4
94%
11 Ratings
8.7
87%
9 Ratings

Pipeline visualization

9.2
92%
15 Ratings
8.6
86%
9 Ratings

Customizable reports

9.3
93%
15 Ratings
8.0
80%
9 Ratings

Customization

8.8

FollowUp CRM

88%
8.4

Oracle CRM On Demand

84%
Followup CRM ranks higher in 4/4 features

Custom fields

9.2
92%
12 Ratings
8.9
89%
10 Ratings

Custom objects

8.4
84%
9 Ratings
8.1
81%
10 Ratings

Scripting environment

8.8
88%
10 Ratings
8.0
80%
8 Ratings

API for custom integration

8.8
88%
9 Ratings
8.7
87%
9 Ratings

Security

9.2

FollowUp CRM

92%
9.4

Oracle CRM On Demand

94%
Followup CRM ranks higher in 1/2 features

Single sign-on capability

9.3
93%
14 Ratings
9.0
90%
8 Ratings

Role-based user permissions

9.0
90%
13 Ratings
9.9
99%
10 Ratings

Social CRM

8.7

FollowUp CRM

87%
9.9

Oracle CRM On Demand

99%
Oracle CRM On Demand ranks higher in 2/2 features

Social data

9.0
90%
8 Ratings
9.8
98%
6 Ratings

Social engagement

8.4
84%
7 Ratings
9.9
99%
6 Ratings

Integrations with 3rd-party Software

8.1

FollowUp CRM

81%
8.6

Oracle CRM On Demand

86%
Oracle CRM On Demand ranks higher in 2/2 features

Marketing automation

8.3
83%
9 Ratings
8.5
85%
9 Ratings

Compensation management

7.8
78%
8 Ratings
8.8
88%
8 Ratings

Platform

7.2

FollowUp CRM

72%
9.3

Oracle CRM On Demand

93%
Oracle CRM On Demand ranks higher in 1/1 features

Mobile access

7.2
72%
9 Ratings
9.3
93%
7 Ratings

Attribute Ratings

  • Followup CRM is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.3

FollowUp CRM

93%
18 Ratings
8.2

Oracle CRM On Demand

82%
11 Ratings

Usability

9.3

FollowUp CRM

93%
6 Ratings
9.0

Oracle CRM On Demand

90%
1 Rating

Support Rating

7.7

FollowUp CRM

77%
6 Ratings

Oracle CRM On Demand

N/A
0 Ratings

Implementation Rating

FollowUp CRM

N/A
0 Ratings
10.0

Oracle CRM On Demand

100%
2 Ratings

Likelihood to Recommend

FollowUp Power

Being from healthcare sector we have been using Followup CRM. It automatically sends all the notification and reminders. Also, helps with the follow-ups so that no prospect or leads can be missed. This is incredible tool one should definitely use. This tool allows us to track our progress and identify areas for improvement.
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Oracle

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
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Pros

FollowUp Power

  • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
  • It reminds us of who we should be contacting each day.
  • It gives us a daily overall picture of how many leads we are currently managing.
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Oracle

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
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Cons

FollowUp Power

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
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Oracle

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
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Pricing Details

FollowUp CRM

Starting Price

Editions & Modules

FollowUp CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle CRM On Demand

    Starting Price

    Editions & Modules

    Oracle CRM On Demand editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      FollowUp Power

      It is a tool that has helped us in cooperation, document sharing, file transfer, email marketing, and all other particular tasks. I've progressed more collected and understood which clients are most suited for our product and which are only interested on receiving proposals.
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      Oracle

      Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
      Read full review

      Support Rating

      FollowUp Power

      I rarely contacted the support for Followup CRM but my employees tried to contact the support and they resolved the issue. So i can not provide enough detail about the support of Followup CRM
      Read full review

      Oracle

      No answers on this topic

      Implementation Rating

      FollowUp Power

      No answers on this topic

      Oracle

      With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
      Read full review

      Alternatives Considered

      FollowUp Power

      My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
      Read full review

      Oracle

      Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
      Read full review

      Return on Investment

      FollowUp Power

      • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
      • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
      • Payments or what the current status of the job is.
      Read full review

      Oracle

      • A single platform for tracking, reporting, and control of all data and clients records
      • Manageable outsourcing for development and support functions for the applications we need to use.
      • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
      Read full review

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