What users are saying about
147 Ratings
10 Ratings
147 Ratings
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Score 8.2 out of 100
10 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Process Street

Process Street has been amazing for an agency like mine where I know how I want things done, and I have the expertise to execute, but I can't clone myself. When I was away or sick no one knew how to continue the projects or they wouldn't do it the way I wanted or expected. However, everything was inside my brain. I was able to strategize and outline these processes, including writing emails that can be sent at certain specific times, etc. so my team can continue to operate at the same quality or better even when I'm not around. It has also helped me find redundancies and missing items that I had no clue about.
Barbara Carneiro | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Formstack Forms
9.3
Process Street
Survey templates
Formstack Forms
9.0
Process Street
Themes
Formstack Forms
9.0
Process Street
Custom logo/branding
Formstack Forms
10.0
Process Street

Survey Content

Formstack Forms
8.7
Process Street
Changes to live survey
Formstack Forms
9.0
Process Street
Question design help
Formstack Forms
8.0
Process Street
Multiple question types
Formstack Forms
9.2
Process Street

Survey Logic

Formstack Forms
9.2
Process Street
Survey logic flexibility
Formstack Forms
9.2
Process Street

Survey Reporting & Analytics

Formstack Forms
9.5
Process Street
Response tracking
Formstack Forms
10.0
Process Street
Data export
Formstack Forms
9.2
Process Street
Standard reports
Formstack Forms
9.2
Process Street
Custom reports
Formstack Forms
9.0
Process Street
Analytics
Formstack Forms
10.0
Process Street

Survey Administration & Security

Formstack Forms
9.0
Process Street
Access controls
Formstack Forms
9.0
Process Street
Compliance
Formstack Forms
9.0
Process Street

Survey Distribution

Formstack Forms
8.0
Process Street
Vendor-offered crowdsourcing
Formstack Forms
8.0
Process Street
Respondent restrictions
Formstack Forms
8.0
Process Street

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Process Street

  • Overview view is helpful to see a timeline of progress.
  • Checklists are easy to manipulate and customize to exactly what you need to see.
Nora Delolli | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Process Street

  • Some of my processes require sending a templated email. I currently jump into my email client for that. I would like to be able to easily trigger that email from Process Street.
Malessa Brisbane | TrustRadius Reviewer

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Process Street

No score
No answers yet
No answers on this topic

Usability

Formstack Forms

Formstack Forms 10.0
Based on 4 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman | TrustRadius Reviewer

Process Street

No score
No answers yet
No answers on this topic

Support Rating

Formstack Forms

Formstack Forms 10.0
Based on 5 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Process Street

Process Street 9.0
Based on 14 answers
Since my last login into the platform, the latest update made the app much easier to use and learn. It's incredibly clean, and everything is exactly where it should be location-wise. You can tell they listen to their user base for features.
Kevin Miller | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Process Street

No score
No answers yet
No answers on this topic

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Process Street

We did not evaluate any alternatives to Process Street prior to implementing it. I had been searching for this particular software solution for years but didn't find anything quite as flexible until this came across my desk unexpectedly.
Avram Penner | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Process Street

  • Process Street has been a time saver, I notice we are more able to quickly complete the processes that have been documented in Process Street, compared to ones we still have in our heads.
  • Process Street allows us to document our business processes so we can delegate the work to less experienced staff, and free up the time of our more experienced staff to work on more complicated projects/accounts.
Malessa Brisbane | TrustRadius Reviewer

Screenshots

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Process Street

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Process Street Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Formstack Forms
8.7
Process Street
9.3

Likelihood to Renew

Formstack Forms
9.1
Process Street

Usability

Formstack Forms
10.0
Process Street

Reliability and Availability

Formstack Forms
10.0
Process Street

Support Rating

Formstack Forms
10.0
Process Street
9.0

Implementation Rating

Formstack Forms
10.0
Process Street

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