Formstack Forms vs ServiceNow Now Platform

Likelihood to Recommend

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).

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Verified User

Director in Other

Religious Institutions Company, 11-50 employees

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The ServiceNow Platform is well suited for automation processes. The amount of apps that can integrate with ServiceNow allow for numerous processes or Flows to be created. Processes around user IAM can be easily created with integration to Azure / AD or Okta. Also the ability to integrate with tools like SolarWinds allow for system related flows to also be created.

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Verified User

Professional in Information Technology

Biotechnology Company, 5001-10,000 employees

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Feature Rating Comparison

Formstack Forms

ServiceNow Now Platform

Survey templates

Themes

Custom logo/branding

Formstack Forms

ServiceNow Now Platform

Changes to live survey

Question design help

Multiple question types

Formstack Forms

ServiceNow Now Platform

Survey logic flexibility

Formstack Forms

ServiceNow Now Platform

Response tracking

Data export

Standard reports

Custom reports

Analytics

Formstack Forms

ServiceNow Now Platform

Access controls

Compliance

Formstack Forms

ServiceNow Now Platform

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).

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Patrick Stephens

Director Of Communications

The Suzuki SchoolEducation Management, 51-200 employees

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workflow during a request item
approval management for changes, and services
service level agreement monitoring
ability to spin up a low code application

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Verified User

Employee in Information Technology

Government Administration Company, 1001-5000 employees

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Cons

Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.

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Josh Summerhays

Marketing Director

Elevated WorldwideInternet, 11-50 employees

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Menus can sometimes be confusing to navigate, unless paired down or customized.
More flexibility needed for templates/home pages and graphics placement for company branding.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Likelihood to Renew

Formstack Forms 9.1

Based on 12 answers

Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.

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Tim Roe

Project Manager, Web Services

Butler UniversityHigher Education, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

Formstack Forms 9.5

Based on 5 answers

Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.

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Mitchel Laman

Consultant

Remington IndustriesNon-Profit Organization Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Formstack Forms 8.5

Based on 6 answers

The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.

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Verified User

Director in Information Technology

Education Management Company, 201-500 employees

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ServiceNow Now Platform 10.0

Based on 4 answers

In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Implementation Rating

Formstack Forms 10.0

Based on 2 answers

We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.

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Mitchel Laman

Consultant

Remington IndustriesNon-Profit Organization Management, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.

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Jason Fluegge

Sponsorship & Special Projects Manager

The Mayo Performing Arts CenterPerforming Arts, 51-200 employees

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ServiceNow is highly configurable and so offers many options for different types of teams. The pricing was acceptable for our organization as well.

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Verified User

Professional in Information Technology

Marketing & Advertising Company, 1001-5000 employees

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Return on Investment

Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
Immediate response - those that submit forms receive immediate response that their form has been submitted.

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Ryan Spear

Associate Director of Admission Operations

Houghton CollegeHigher Education, 201-500 employees

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Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Formstack Forms Editions & Modules

Edition

Silver	$59¹
Gold	$99¹
Platinum	$249¹
Enterprise	Contact sales team

per month
none

Additional Pricing Details

We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ServiceNow Now Platform Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Formstack Forms

ServiceNow Now Platform

Formstack Forms

ServiceNow Now Platform

Formstack Forms

ServiceNow Now Platform

Formstack Forms

ServiceNow Now Platform

Formstack Forms

ServiceNow Now Platform

Formstack Forms

ServiceNow Now Platform

Likelihood to Recommend

Formstack Forms

ServiceNow Now Platform

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

Pros

Formstack Forms

ServiceNow Now Platform

Cons

Formstack Forms

ServiceNow Now Platform

Likelihood to Renew

Formstack Forms

ServiceNow Now Platform

Usability

Formstack Forms

ServiceNow Now Platform

Support Rating

Formstack Forms

ServiceNow Now Platform

Implementation Rating

Formstack Forms

ServiceNow Now Platform

Alternatives Considered

Formstack Forms

ServiceNow Now Platform

Return on Investment

Formstack Forms

ServiceNow Now Platform

Screenshots

Formstack Forms

ServiceNow Now Platform

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Formstack Forms Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ServiceNow Now Platform Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison