What users are saying about
148 Ratings
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Score 8.4 out of 100
41 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

The ServiceNow Platform is well suited for automation processes. The amount of apps that can integrate with ServiceNow allow for numerous processes or Flows to be created. Processes around user IAM can be easily created with integration to Azure / AD or Okta. Also the ability to integrate with tools like SolarWinds allow for system related flows to also be created.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Formstack Forms
9.0
ServiceNow Now Platform
Survey templates
Formstack Forms
9.0
ServiceNow Now Platform
Themes
Formstack Forms
8.0
ServiceNow Now Platform
Custom logo/branding
Formstack Forms
10.0
ServiceNow Now Platform

Survey Content

Formstack Forms
9.0
ServiceNow Now Platform
Changes to live survey
Formstack Forms
9.5
ServiceNow Now Platform
Question design help
Formstack Forms
8.0
ServiceNow Now Platform
Multiple question types
Formstack Forms
9.5
ServiceNow Now Platform

Survey Logic

Formstack Forms
9.5
ServiceNow Now Platform
Survey logic flexibility
Formstack Forms
9.5
ServiceNow Now Platform

Survey Reporting & Analytics

Formstack Forms
9.4
ServiceNow Now Platform
Response tracking
Formstack Forms
10.0
ServiceNow Now Platform
Data export
Formstack Forms
9.5
ServiceNow Now Platform
Standard reports
Formstack Forms
9.1
ServiceNow Now Platform
Custom reports
Formstack Forms
8.5
ServiceNow Now Platform
Analytics
Formstack Forms
10.0
ServiceNow Now Platform

Survey Administration & Security

Formstack Forms
9.5
ServiceNow Now Platform
Access controls
Formstack Forms
9.5
ServiceNow Now Platform
Compliance
Formstack Forms
9.5
ServiceNow Now Platform

Survey Distribution

Formstack Forms
8.0
ServiceNow Now Platform
Vendor-offered crowdsourcing
Formstack Forms
8.0
ServiceNow Now Platform
Respondent restrictions
Formstack Forms
8.0
ServiceNow Now Platform

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

ServiceNow Now Platform

  • workflow during a request item
  • approval management for changes, and services
  • service level agreement monitoring
  • ability to spin up a low code application
Anonymous | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

ServiceNow Now Platform

  • Menus can sometimes be confusing to navigate, unless paired down or customized.
  • More flexibility needed for templates/home pages and graphics placement for company branding.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Usability

Formstack Forms

Formstack Forms 9.5
Based on 5 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

Formstack Forms

Formstack Forms 8.5
Based on 6 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow is highly configurable and so offers many options for different types of teams. The pricing was acceptable for our organization as well.
Anonymous | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

ServiceNow Now Platform

  • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
  • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Screenshots

ServiceNow Now Platform

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Now Platform Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Formstack Forms
9.3
ServiceNow Now Platform
9.1

Likelihood to Renew

Formstack Forms
9.1
ServiceNow Now Platform

Usability

Formstack Forms
9.5
ServiceNow Now Platform

Reliability and Availability

Formstack Forms
10.0
ServiceNow Now Platform

Support Rating

Formstack Forms
8.5
ServiceNow Now Platform
10.0

Implementation Rating

Formstack Forms
10.0
ServiceNow Now Platform

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