Formstack Forms vs. Mitratech TAP Workflow Automation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Formstack Forms
Score 8.1 out of 10
N/A
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
$59
per month
Mitratech TAP Workflow Automation
Score 7.5 out of 10
N/A
TAP Workflow Automation is a business process automation solution, enabling clients to digitize any workflow. The solution aims to improve efficiency, productivity, standardization, and compliance, as well as drive cost savings and time-to-value. TAP's drag-and-drop UI lets users build and deploy workflows without coding or IT involvement. TAP's open API enables clients to integrate into existing tools to drive automation across the organization.N/A
Pricing
Formstack FormsMitratech TAP Workflow Automation
Editions & Modules
Silver
$59
per month
Gold
$99
per month
Platinum
$249
per month
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Formstack FormsMitratech TAP Workflow Automation
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals
More Pricing Information
Community Pulse
Formstack FormsMitratech TAP Workflow Automation
Top Pros
Top Cons
Features
Formstack FormsMitratech TAP Workflow Automation
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Formstack Forms
6.6
61 Ratings
Mitratech TAP Workflow Automation
-
Ratings
Survey templates8.753 Ratings00 Ratings
Themes5.256 Ratings00 Ratings
Custom logo/branding5.858 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Formstack Forms
8.0
58 Ratings
Mitratech TAP Workflow Automation
-
Ratings
Changes to live survey7.253 Ratings00 Ratings
Question design help8.01 Ratings00 Ratings
Multiple question types8.958 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Formstack Forms
7.9
58 Ratings
Mitratech TAP Workflow Automation
-
Ratings
Survey logic flexibility7.958 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Formstack Forms
9.3
59 Ratings
Mitratech TAP Workflow Automation
-
Ratings
Response tracking10.01 Ratings00 Ratings
Data export9.059 Ratings00 Ratings
Standard reports9.056 Ratings00 Ratings
Custom reports8.448 Ratings00 Ratings
Analytics10.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Formstack Forms
8.4
57 Ratings
Mitratech TAP Workflow Automation
-
Ratings
Access controls8.655 Ratings00 Ratings
Compliance8.350 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Formstack Forms
8.0
1 Ratings
Mitratech TAP Workflow Automation
-
Ratings
Vendor-offered crowdsourcing8.01 Ratings00 Ratings
Respondent restrictions8.01 Ratings00 Ratings
User Ratings
Formstack FormsMitratech TAP Workflow Automation
Likelihood to Recommend
7.6
(74 ratings)
7.3
(2 ratings)
Likelihood to Renew
9.1
(12 ratings)
-
(0 ratings)
Usability
7.6
(6 ratings)
-
(0 ratings)
Availability
10.0
(4 ratings)
-
(0 ratings)
Support Rating
4.5
(7 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
5.5
(2 ratings)
User Testimonials
Formstack FormsMitratech TAP Workflow Automation
Likelihood to Recommend
Formstack
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
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Mitratech
From my few months of using the tool, I believe the tool would be best suited for Legal Ops (Contracting) & Procurement. Maybe even in competitive bidding (strategic sourcing: eg RFP & RFX). The tool may be less appropriate for Payment Processing/Collecting.
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Pros
Formstack
  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
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Mitratech
  • Creating a user community and sharing knowledge of automation best practices.
  • Easy to use form and workflow builder.
  • Responsive and knowledgeable technical team.
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Cons
Formstack
  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
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Mitratech
  • Adding form fields can be quite tedious as it has to be added to every stage/relationship.
  • It's difficult to remember where a certain condition/formula sits.
  • I wish the workflow itself can be exported for presentation/demo/documentation purposes.
  • I wish there was a way for more than one admin to configure the tool at the same time.
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Likelihood to Renew
Formstack
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
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Mitratech
No answers on this topic
Usability
Formstack
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
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Mitratech
No answers on this topic
Support Rating
Formstack
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Mitratech
No answers on this topic
Implementation Rating
Formstack
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
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Mitratech
No answers on this topic
Alternatives Considered
Formstack
Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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Mitratech
Autodesk selected TAP because of its ability to handle more complex workflows. We vetted a lot of "light" automation solutions but wanted a tool that was flexible enough to handle our more extensive use cases.
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Return on Investment
Formstack
  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
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Mitratech
  • Required fields force robust disclosure information up front.
  • Workday integration enables pre-population of fields which reduces manual entry and saves compliance time.
  • Emails, communications, and disclosure decision memos and stored in a centralized database which helps our team keep compliant records.
  • Automated reminders have led to less ‘chasing’ by compliance.
  • Improved UX has encouraged and increased disclosures, mitigating our company's risk.
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