Foundation Software Construction Accounting vs. Zuora

Working as a general contractor or subcontractor, I highly recommend Foundation Software Construction Accounting. I would not recommend it for anything outside construction, but it could still be used for other businesses.

Incentivized

Zuora is great for smaller subscription businesses that have a limited number of simple or basic products. As more products are added to the catalog, the ability to report on specific product performance has become more challenging. Similarly, as our number of customers has grown significantly over the past few years, the extraction of data through export files is more of a challenge to capture all data points.

Incentivized

• Invoicing
• Reports
• Payroll

Incentivized

• The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
• Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
• The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

Incentivized

• I think A/P Invoice approval could be much smoother.
• Purchase orders should be more detailed able to be issued and easily modified and enter invoices against them.
• A/P check distribution should let you select checks for ACH payment and printed check in the same run.

Incentivized

• User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
• Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
• Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.

There are some things it lacks, certain reports or history audits. I have to call them to do certain things-submit a ticket and wait on someone to call back instead of getting someone immediately. Especially if it's urgent. I have to wait on them to push an update-and they usually run a week or 2 later- to pull quarterly or annual tax forms.

Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.

I give Foundation Software Construction Accounting this rating because once you learn the software and how detailed its with multiple steps to complete transactions, it is very user friendly and keeps you from making user errors.

Incentivized

I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.

Incentivized

There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.

Incentivized

Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.

Incentivized

Support is usually pretty great. Most of the time return calls to tickets logged are fairly quick. Most everyone is knowledgeable and helpful.

A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface

Incentivized

The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.

Incentivized

It was reliable.

Incentivized

the person from them was impatient and would make comments about we've been over this

I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.

Incentivized

Personally,
I did not have a hand in deciding the software, but for our company is has not
led to increased productivity or made things easier. It has been more difficult
for payroll to be inputted correctly and the payroll reports for certified
payroll often come out incorrect and we need to manually figure out how to correct
the issues and get them in correctly

Incentivized

Zuora provides way more functionality than Recurly or SaaSOptics as a billing engine. However, it is not a general ledger system like NetSuite ERP, it is still designed to be primarily a billing function that feeds into a general ledger via automated general entries. It has simplified our invoice management and automated billing while connecting with Salesforce for high-powered reporting and cross-departmental collaboration. The automation of revenue recognition has the potential to significantly reduce the time spent on accounting close by a few days.

Incentivized

The product is capable of a lot, small companies and large companies can utilize it with ease

Incentivized

• Financial Management
• Return on Investmetn
• Job Costing

Incentivized

• Poor support has slowed down our implementation of features and resolution of issues
• Lack of flexibility has led to some complex and unwieldy workaround solutions
• No useful built in AR reporting so we had to come up with our own solution
• Challenges with finance due to unreliability of Salesforce sync