Foundation Software Construction Accounting vs. Zuora

We are a multi-million dollar company with 12 various divisions. This software has proven to be beneficials in many ways through out all the various uses in all of our divisions of the company. There is an ease of use that comes with using foundation that we have not found in many other software's

Incentivized

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.

Incentivized

• Detail completion of all transactions.
• Easily job cost all of your projects.
• Easy reports.
• Year end closing function.
• Tracking work completed, percent of completion for all projects.
• Detailed records.

Incentivized

• The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
• Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
• The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

Incentivized

• I think A/P Invoice approval could be much smoother.
• Purchase orders should be more detailed able to be issued and easily modified and enter invoices against them.
• A/P check distribution should let you select checks for ACH payment and printed check in the same run.

Incentivized

• User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
• Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
• Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.

There are some things it lacks, certain reports or history audits. I have to call them to do certain things-submit a ticket and wait on someone to call back instead of getting someone immediately. Especially if it's urgent. I have to wait on them to push an update-and they usually run a week or 2 later- to pull quarterly or annual tax forms.

Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.

Foundation is a fantastic software for our varied business. The fact that its feature set has allowed the ability to be tailored precisely to the requirements of our various divisions is the main reason we continue utilizing this software. Our company's financial administration duties, such as billing, invoicing, and trust accounting, have been greatly streamlined by Foundation's powerful and user-friendly accounting module. The synchronizing of data and allows for efficient workflows with other systems. This software greatly simplifies our processes and allows for efficiency and growth.

Incentivized

I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.

Incentivized

There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.

Incentivized

Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.

Incentivized

Support is usually pretty great. Most of the time return calls to tickets logged are fairly quick. Most everyone is knowledgeable and helpful.

A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface

Incentivized

The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.

Incentivized

It was reliable.

Incentivized

the person from them was impatient and would make comments about we've been over this

I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.

Incentivized

I have not used other construction accounting software.

Incentivized

Briefly evaluated BillingPlatform during routine vendor review but decided to stay with Zuora. I don't really have any insights; I just wanted to understand other players and see how Zuora stacked up in the competitive landscape. Prior to the implementation of Zuora, we used a homegrown legacy system that the Company outgrew.

Incentivized

The product is capable of a lot, small companies and large companies can utilize it with ease

Incentivized

• Double input for payroll.
• Certified payroll reports lacking.
• Takes more time.

Incentivized

• Positive impact: we're able to invoice our customers timely and correctly.
• Positive impact: recurring payments are simple and accurate.
• Negative impact: Zuora and the Customer Management System that my organization use are no longer integrated because of some issues in the past with double billing and things of that nature.

Incentivized