Zuora review - Solid billing platform and rev rec function.
November 26, 2025

Zuora review - Solid billing platform and rev rec function.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora as our billing platform for our subscription membership products. That entails customer invoice generation, initiating payments, and applying successful payments to customer accounts. We also use Zuora for revenue recognition and accounts receivable reporting and reconciliation as part of our monthly accounting close process. A number of our primary business metrics are reported from Zuora.

Pros

  • Customer billing.
  • Payment application.
  • Revenue recognition.

Cons

  • Reporting environment.
  • Data/row limits too small for exports.
  • Ability to customize analytics dashboards.
  • Shortened month-end accounting process by days.
  • Source of truth for the Company's key performance metrics.
  • Challenges with incorporating new digital wallet payment options.
Generally easy to create and configure new products; however, adding those to existing reports can be challenging at times. Zuora's month-end close processes are relatively intuitive and simple to run. The issue comes in exporting all of the supporting detail files into spreadsheets. The row limitation has become a bigger hassle in recent months.
Briefly evaluated BillingPlatform during routine vendor review but decided to stay with Zuora. I don't really have any insights; I just wanted to understand other players and see how Zuora stacked up in the competitive landscape. Prior to the implementation of Zuora, we used a homegrown legacy system that the Company outgrew.

Do you think Zuora delivers good value for the price?

Yes

Are you happy with Zuora's feature set?

Yes

Did Zuora live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zuora go as expected?

I wasn't involved with the implementation phase

Would you buy Zuora again?

Yes

Zuora is great for smaller subscription businesses that have a limited number of simple or basic products. As more products are added to the catalog, the ability to report on specific product performance has become more challenging. Similarly, as our number of customers has grown significantly over the past few years, the extraction of data through export files is more of a challenge to capture all data points.

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