Frame.io vs. KROCK

On a video-by-video basis, Frame.io works perfectly to track comments on individual files. It allows us to bring in different stakeholders and has significantly increased our Creative synergy between our company and clients. The speed at which we can now provide access to assets has removed much of the ambiguity we faced in the past.

Incentivized

I would recommend KROCK to those in the creative industry who struggle with keeping client communication neat, missing deadlines, and spending too much time on project management rather than focusing on their result. KROCK is a good backend system for the creative process.

• Allows clients to make frame-specific notes, so there is no confusion what they are talking about.
• When multiple stakeholders are making notes, platform automatically sorts them chronologically in the video.
• Multiple stakeholders giving notes can see when their note conflicts with a colleague's.

Incentivized

• Good usability--for clients, the team, and freelancers
• The feedback feature is useful--it reduced client communication errors substantially
• Provides transparency and insight into the work process for my clients
• Ability to create different versions and present each of them to the clients
• Relevant step sequence and project dashboard

• When I mark a video private, it should disable the sharing link. We’ve run into issues where we’ve made a video private, thinking that it was no longer visible, but those with the link could still view it.
• Mobile version is great, but sometimes I have to rotate my phone to get the full feature set, which is a little clunky sometimes.

Incentivized

It works well for our small team, but we’ve run into some friction as things scale. Getting external users set up with the right access can be a bit of a hassle, and the cost starts to add up as we bring on more people and projects. That said, it’s still a solid tool, it definitely speeds up our workflow and works seamlessly with Adobe products.

Incentivized

I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.

Incentivized

I haven't experienced any outages with Frame.io.

Incentivized

When sharing videos for feedback, there are no noticeable performance issues with Frame.io. Everyone is able to complete their tasks without the program getting in the way.

Incentivized

I've only reached out to Frame.io a few times but they responded quickly and offered achievable solutions. The fact that I haven't had to reach out to them more is proof that the platform is easy to use, reliable, and can run on its own. The only issues we have had were related to uploading issues on our end.

Incentivized

There is an online support chat available. And the KROCK team reached out to me for detailed feedback on the platform and suggestions for improvements, which is truly considerate of them. They are always very kind, positive, and easy to ask for help, which is a pleasure.

We utilize both Synthesia and Frame.io for different projects. Frame.io we use for editing actual video content that has been captured. Primary use is for customer training and education. We use Synthesia for short-form video production, primarily for software screen recording demonstrations, and for translation functionality (which is excellent).

Incentivized

Easier to use for our clients, which is important, as many of our clients only use the application for a short time and don't care to invest too much time or energy to learn the features. It has a clean and reliable dashboard and overall user interface.

Frame.io was very easy to scale to the appropriate teams needed

Incentivized

• Frame.io has shortened our review time considerably, saving time.
• Frame.io is wonderful for managing a large team of editors, especially for us when we are using in-house staff and contractors.
• Frame.io has improved the relationship between departments, which was more tense with previous review methods.

Incentivized

• Saves a lot of time in communication, documentation, and project management