fcase by Fraud.com vs. Riskified

Riskified has been helping us maintain a healthy approval rate and control chargebacks in high-risk events, such as New Year’s Eve, Carnival, and São João. These types of shows/events are highly exposed to fraud and chargeback risks, and the chargeback rate can exceed the thresholds allowed by the card schemes. In this context, Riskified helps us avoid penalties from the schemes as well.

Incentivized

• Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
• Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
• Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.

Incentivized

• Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
• Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
• The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)

Incentivized

We are likely to renew our use of Riskified. Their solution has become a critical component of our fraud prevention strategy and day-to-day operations. The combination of increased approval rates, reduced chargeback risk, and operational efficiency has delivered consistent value.
Additionally, their collaborative approach and alignment with our customer experience goals reinforce our confidence in continuing the partnership long term.

Incentivized

Its very intuitive and I blieve that its well build ,someties I hae to train new colleagues at the team and I have to show them the tool and how they can work with it and normally they have no problem at all to work with it only with one fast and simple explanation

Incentivized

One of the most impressive things about Riskified, that really sets them apart from their competitors, is their client service. We have a dedicated account manager who is highly knowledgeable about both Riskified and our business and is very easy to work with. Riskified has supported us as our business has grown and evolved.

Incentivized

Our internal team completed implementation with our issue or needing additional external resources.

Incentivized

This information if from over 5 years ago when we conducted evaluation. At the time Riskified and Forter were very comparable in terms of functionality and pricing, but Riskified's interface was much more user friendly than Forter. Back then, Forter had a vibe of Windows 95 and Riskified of modern MacOS. Please note that things are likely to be different now so don't take this statement as a gospel.

Kount (Equifax) and Stripe Radar were the solutions we were using at the time, and both of them were rule based and not really comparable to machine learning capabilities of Riskified and Forter.

Incentivized

• Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
• By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.

Incentivized