Great company that has helped mitigate our fraud losses in ecommerce space
March 19, 2022

Great company that has helped mitigate our fraud losses in ecommerce space

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Riskified

We utilize Riskified to monitor for fraudulent activity on our digital orders. Our fraud losses have significantly decreased since implementing a flow with Riskified and we are easily able to interact with our orders and customers alike within Riskified's web application. Riskified monitors several different segments among our digital population of orders and their staff and model has done an outstanding job of increasing our approval rates as well as mitigating fraud from these segments.
  • Account Management
  • Enhancements to web application for best experience
  • Hears customers feedback and makes changes accordingly
  • Continues to update their models for biggest impact
  • Explanation of decline reasons
  • More visibility into agent replaced orders (second look)
  • More search functionality on web app
  • Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
  • By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.
Since starting to work with Riskified 5 years ago, they have continually put in a significant effort to ensure our company and staff are getting what they need out of their platform. This includes approval rates, enhancements to their user-friendly web app, and working with our team on new fraud trends. Their staff listens to feedback and is constantly striving for improvements to enhance your customer's experience.
Riskified has given us the capability to look at expanding into other opportunities within our eCommerce platform. This includes looking into launching Marketplace orders in 2022 with the confidence of knowing that Riskified will be screening these orders. The offered chargeback guarantee and model has allowed us as a company to move away from a significant amount of our manual review of online transactions and we feel secure in knowing our orders are running through their highly efficient models.

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Riskified does an amazing job of working with each individual Merchant/client to tailor their models to fit their needs. They continually strive to improve based on feedback from the industry and their clients. Since working with Riskified, our fraud rates on our digital orders have decreased significantly and they do a great job of quickly identifying fraud trends and mitigating those.