FreePBX vs. OpenText CX-E Voice

FreepBX is a great product if you are able and willing to manage your own PBX system. It requires some know-how to set up but once running, it works very well. There is a large community that helps answer questions, but it isn't "plug and play" so you will need to be able to research and troubleshoot your own issues (or pay for support).

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OpenText CX-E Voice has been a solid and reliable application and a valuable component of our voice infrastructure. Support has been consistently excellent.

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• Standard telephony.
• VM to email.
• Firewall
• Expandable extensions.

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Independently Invited by TrustRadius

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• Call recording is useful. It was quite needed actually because it does not just help with keeping records, but also feedback for the employee because if something gets escalated, we can go through the call again to see where mistakes can be avoided in the future.
• IVR is another well thought out tool.
• Ability to distribute calls is top notch.

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• Phone integration/firmware can be clunky and has a learning curve.
• Relies on crowd sourcing information as expected for open-source.
• Requires some moderate expertise for setup.

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• Pricing Tier
• Glitch during call sometimes.
• Regular enhancements for every release.

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It works well, there isn't much more to say. You can get a free ($0) phone system packed with features, then if you need even more features then the cost is extremely cheap, and it works well. On top of this, you have complete freedom in the PBX to do as you wish, and debug and see everything

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Apart from reports, OpenText CX-E Voice ease of use is consistently excellent

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

3CX may be slightly easier for a novice to use, but FreePBX completely beats it when you remove that factor. You can do anything you want, and debug and see everything. Now with AI its even easier to debug and learn how the PBX works if you hit an issue

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
• Very functional and added new functionality that we did not have previously.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Supervision can work remotely.
• We do not need to invest in new computer telephony.
• Global employee can be connected to the same interface.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info