What users are saying about

FreshBooks

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Top Rated
124 Ratings

FreshBooks

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Top Rated
124 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

FreshBooks

We used Freshbooks as an alternate source of invoicing (we use Stripe for recurring billing) and it works well in this setup. It is not meant for invoicing for Software-as-a-Service products.
Soneeka Arora profile photo

Feature Rating Comparison

Customization

FreshBooks
7.0
API for custom integration
FreshBooks
7.0
Plug-ins
FreshBooks
7.0

Security

FreshBooks
9.0
Single sign-on capability
FreshBooks
10.0
Role-based user permissions
FreshBooks
8.0

Reporting & Analytics

FreshBooks
6.9
Dashboards
FreshBooks
7.9
Standard reports
FreshBooks
7.9
Custom reports
FreshBooks
4.8

General Ledger and Configurable Accounting

FreshBooks
7.9
Accounts payable
FreshBooks
8.7
Accounts receivable
FreshBooks
8.6
Cash management
FreshBooks
7.0
Bank reconciliation
FreshBooks
7.0
Expense management
FreshBooks
7.6
Time tracking
FreshBooks
8.3
Multi-currency support
FreshBooks
7.0
Regulations compliance
FreshBooks
8.1
Self-service portal
FreshBooks
9.1

Order Management

FreshBooks
8.5
Pricing
FreshBooks
7.4
Order entry
FreshBooks
7.9
Credit card processing
FreshBooks
8.6
Cost of goods sold
FreshBooks
10.0

Accounting Firm BPO Features

FreshBooks
7.4
Branded client dashboards
FreshBooks
5.0
Configurable alerts
FreshBooks
8.0
Client template cloning
FreshBooks
8.2
Single sign-on
FreshBooks
8.4

Pros

  • It is easy to create the clients and invoices.
  • It is easy to see the status of each invoice, along with the aging on each invoice.
  • It creates easy to use reports that can be shared if required.
Soneeka Arora profile photo

Cons

  • Multi currency support - FreshBooks currently doesn't enable us enter our financial transactions in our local currency. Thus to use FreshBooks, we enter our financials in basic digits which can sometime be very confusing.
  • Templates - FreshBooks invoice templates are currently limited to what is provided in the tool by default. It would be nice to have the ability to customize our own invoice to meet our demands.
Sandra Ikegwuonu profile photo

Likelihood to Renew

FreshBooks6.6
Based on 18 answers
FreshBooks is reasonably priced and provides all the capability I need. I don't see making a change unless my needs change.
Kathleen Allardyce profile photo

Usability

FreshBooks8.0
Based on 7 answers
Well, it's pretty easy to get around and find what you're looking for. But certain things such as search and linking the company in the invoice would make it better
Deryk Wenaus profile photo

Reliability and Availability

FreshBooks10.0
Based on 2 answers
FreshBooks is easy to use and always works!
Matt Franko profile photo

Support

FreshBooks7.0
Based on 3 answers
I think that their online tools and resources are great and concise but would like it more if you knew what improvements were in the pipeline. There are a number of features or tweaks that I've seen suggested but I don't really know if anyone from FreshBooks is listening to them or if they're being worked on.
LaToya M. Davidson-Perez profile photo

Implementation

FreshBooks10.0
Based on 1 answer
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Kathleen Allardyce profile photo

Alternatives Considered

Don't get me wrong — I like Xero for accounting purposes. But Xero's invoicing isn't great. There's too many features I depend on that FreshBooks has that Xero just does not. I need to be able to take deposits, send automatic reminders, and create an extremely user-friendly experience. Xero is great for accounting, but doesn't provide that experience. That's why FreshBooks was a no-brainer for me. I technically use both, but FreshBooks specifically for invoicing.
Asia Matos profile photo

Rating for Public Practice CPAs

FreshBooks7.0
Based on 1 answer
A good software just not as familiar as QuickBooks Online
Brent Bement, CPA profile photo

Return on Investment

  • The amount of time it saves me is difficult to calculate but it's immense. Once you have a client set up it's so easy to invoice them - whether it's adding expenses and having them recouped or setting up recurring invoices.
David Kaufer profile photo

Pricing Details

FreshBooks

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
FreshBooks Editions & Modules
FreshBooks
Edition
Lite
$15
Plus
$25
Premium
$50
Additional Pricing Details