Great potential and a great reputation. Coming soon in Mexico.
May 03, 2021

Great potential and a great reputation. Coming soon in Mexico.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FreshBooks

Some of our clients use this platform as their base system in the US, the implementation was attempted with their subsidiaries in Mexico in order to manage a single program for their entire operation.

Some integration tests were carried out, however, it was not completely compatible with all the needs of the Mexican authorities.
  • Within the use we gave it, it was quite intuitive and user-friendly.
  • The platform operates safely and robustly with large amounts of information.
  • The price for its use and its ease of increasing users is competitive compared to other options.
  • I understand that they are already working to improve compliance with Mexican legislation.
  • Support in Spanish is quite useful for your operation in Mexico.
  • The User Manual documents are only found in English.
  • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
  • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
  • Financial reports meet the necessary USGAAP requirements.
We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.

Do you think FreshBooks delivers good value for the price?

Yes

Are you happy with FreshBooks's feature set?

No

Did FreshBooks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of FreshBooks go as expected?

No

Would you buy FreshBooks again?

Yes

Although we use little the solution seems quite pleasant to use. It has all the necessary features to meet intercompany and multi-currency needs. We also greatly appreciate your custom reporting capabilities.

The platform for preparing and sending invoices is quite complete and easy to use. We also see a lot of potential in the Time Tracking module.
They told us about the recent acquisition of a Mexican company in order to accelerate the implementation of compliance with Mexican needs, in addition to being able to make payroll and compliance with Mexican taxes. We look forward to this to re-evaluate and use it with our clients with affiliates in Mexico.
For medium-sized companies it is a pleasant option to use in US Operations.

The elaboration of Mexican invoices is not yet perfected, also the "Contabilidad Electronica" is not carried out in accordance with the requirements of the Mexican tax authority.

The integration to reconcile banks automatically including CFDI is not natively included yet.

FreshBooks Feature Ratings

Accounts payable
Not Rated
Accounts receivable
Not Rated
Expense management
Not Rated
Time tracking
Not Rated
Regulations compliance
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Dashboards
9
Standard reports
9
API for custom integration
3
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated