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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    LeadMaster

    Score8 out of 10
    N/ALeadMaster is a customer relationship management (CRM) solution focused around an online sales lead management system.

    $10

    per seat

    Pricing
    FreshBooksLeadMaster
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    Lead-Xpress
    $10
    per seat
    LeadMaster Standard Edition
    $50
    per seat
    Offerings
    Pricing Offerings
    FreshBooksLeadMaster
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$500 hours required
    Additional Details10% discount for annual pricing.There is no additional charge for the mobile version.
    More Pricing Information
    Community Pulse
    FreshBooksLeadMaster
    Considered Both Products
    FreshBooks
    No answer on this topic
    LeadMaster
    No answer on this topic
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    FreshBooksLeadMaster
    Customization
    Comparison of Customization features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    LeadMaster
    6.7
    1 Ratings
    13% below category average
    API for custom integration9.330 Ratings6.01 Ratings
    Plug-ins9.026 Ratings00 Ratings
    Custom fields00 Ratings8.01 Ratings
    Scripting environment00 Ratings6.01 Ratings
    Security
    Comparison of Security features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    LeadMaster
    6.0
    1 Ratings
    33% below category average
    Single sign-on capability10.01 Ratings00 Ratings
    Role-based user permissions10.041 Ratings6.01 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    LeadMaster
    -
    Ratings
    Dashboards9.057 Ratings00 Ratings
    Standard reports8.855 Ratings00 Ratings
    Custom reports4.82 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    LeadMaster
    -
    Ratings
    Accounts payable8.041 Ratings00 Ratings
    Accounts receivable9.455 Ratings00 Ratings
    Cash management7.03 Ratings00 Ratings
    Bank reconciliation7.02 Ratings00 Ratings
    Expense management6.651 Ratings00 Ratings
    Time tracking7.642 Ratings00 Ratings
    Multi-currency support7.01 Ratings00 Ratings
    Regulations compliance6.021 Ratings00 Ratings
    Self-service portal9.13 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    LeadMaster
    -
    Ratings
    Pricing8.839 Ratings00 Ratings
    Order entry9.337 Ratings00 Ratings
    Credit card processing9.741 Ratings00 Ratings
    Cost of goods sold10.01 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    -
    Ratings
    LeadMaster
    5.9
    1 Ratings
    28% below category average
    Customer data management / contact management00 Ratings7.01 Ratings
    Workflow management00 Ratings7.01 Ratings
    Territory management00 Ratings6.01 Ratings
    Opportunity management00 Ratings5.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
    Contract management00 Ratings6.01 Ratings
    Quote & order management00 Ratings3.01 Ratings
    Channel / partner relationship management00 Ratings6.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    -
    Ratings
    LeadMaster
    7.0
    1 Ratings
    10% below category average
    Case management00 Ratings6.01 Ratings
    Call center management00 Ratings8.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    -
    Ratings
    LeadMaster
    6.0
    1 Ratings
    25% below category average
    Lead management00 Ratings6.01 Ratings
    Email marketing00 Ratings6.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    -
    Ratings
    LeadMaster
    6.5
    1 Ratings
    17% below category average
    Task management00 Ratings8.01 Ratings
    Reporting00 Ratings5.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    -
    Ratings
    LeadMaster
    6.0
    1 Ratings
    24% below category average
    Forecasting00 Ratings7.01 Ratings
    Pipeline visualization00 Ratings5.01 Ratings
    Customizable reports00 Ratings6.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    -
    Ratings
    LeadMaster
    8.0
    1 Ratings
    6% above category average
    Marketing automation00 Ratings8.01 Ratings
    Platform
    Comparison of Platform features of FreshBooks and LeadMaster
    Feature
    FreshBooks
    -
    Ratings
    LeadMaster
    9.0
    1 Ratings
    17% above category average
    Mobile access00 Ratings9.01 Ratings
    Best Alternatives
    FreshBooksLeadMaster
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksLeadMaster
    Likelihood to Recommend
    7.6
    (75 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    -
    (0 ratings)
    Usability
    9.6
    (20 ratings)
    8.0
    (1 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (11 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    CPA Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FreshBooksLeadMaster
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    LeadMaster
    My company works with a client who offers a SaaS solution to
    the beauty sector. We had been using Salesforce for three years but needed a
    system with lead nurturing, workflow automation, and user-friendliness that
    Salesforce lacked without a hefty monthly price tag.

    We are taking use of LeadMaster's eMarketing, automation,
    and workflow management capabilities as well as the streamlined nature of the
    Professional Edition. We've been able to better regulate the sales process and
    boost our conversion rate as a result.

    We have been very pleased with LeadMaster's customer service
    and would suggest their product without reservation.
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    LeadMaster
    • It has business app
    • Use the cloud based technology
    • No integrations at all
    • no communication gap
    • Software customizations as per your business and working
    • strong customer support
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    LeadMaster
    • Need to give all features/access to top level designations of the company. (title based access/feature)
    • need to enhance more communication with team with real-time notifications.
    • Need to improve in deep reporting metrics
    Incentivized
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    LeadMaster
    No answers on this topic
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    LeadMaster
    My ability to more effectively manage the workflow in our office has been greatly enhanced by LeadMaster. Each member of my team is aware of the students they are responsible for recruiting and the specific process that should be followed with each and every one of them. The system also enables us to practically eliminate the use of paper in our process, which helps to reduce the number of different types of office errors.
    Incentivized
    Read full review
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    LeadMaster
    No answers on this topic
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    LeadMaster
    The reason to give this rating because of the following.

    1. Assessing the efficiency of campaigns involving
    several agencies and points of contact

    2. True close loop reporting

    3. The capacity to manage a channel through the use
    of features for updating leads and pipelines.

    4. Ensuring that no leads were lost and that they
    were always assigned to someone for follow-up, whether the lead originated
    through e-marketing, the filling out of a form on a website, or even a lead
    from a trade fair

    5. Creating a seamless connection between marketing
    and lead generating
    Incentivized
    Read full review
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    LeadMaster
    No answers on this topic
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    LeadMaster
    My client has been using Salesforce for the past two years,
    but they were looking for a system that would provide lead nurturing, workflow
    automation, and overall ease of use – functionality that was just not available
    within Salesforce without incurring a large, monthly fee. I'm using one of my
    clients who has been using Salesforce for the past two years.

    Because of LeadMaster's user-friendliness, robust automation
    and workflow management, and eMarketing capabilities, we have decided to employ
    the Professional Edition. As a result, we are able to better regulate the sales
    process and achieve a higher closure rate.
    Incentivized
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    LeadMaster
    • To mange the vendor/customer as per services or requirement helps to improve service wise business
    • reporting helps to know the service wise sale
    • a bit communication lag between team that create a delay in closing deal.
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking

    LeadMaster Screenshots

    Screenshot of LeadMaster Home Page showing Xtreme-Reports Advanced ReportingScreenshot of Page showing the list of accountsScreenshot of Highly customizable page showing contact details.Screenshot of Sample business rule used to assign all new incoming leads via round robin queue.