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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    Pro Software

    Score9 out of 10
    N/AHRO cloud-based software designed specifically for the PEO industry. PRO Software is designed specifically to meet the needs of Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs).N/A
    Pricing
    FreshBooksPro Software
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshBooksPro Software
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    FreshBooksPro Software
    Considered Both Products
    FreshBooks
    No answer on this topic
    Pro Software
    No answer on this topic
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    FreshBooksPro Software
    Customization
    Comparison of Customization features of FreshBooks and Pro Software
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    Pro Software
    -
    Ratings
    API for custom integration9.330 Ratings00 Ratings
    Plug-ins9.026 Ratings00 Ratings
    Security
    Comparison of Security features of FreshBooks and Pro Software
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    Pro Software
    -
    Ratings
    Single sign-on capability10.01 Ratings00 Ratings
    Role-based user permissions10.041 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and Pro Software
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    Pro Software
    -
    Ratings
    Dashboards9.057 Ratings00 Ratings
    Standard reports8.855 Ratings00 Ratings
    Custom reports4.82 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and Pro Software
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    Pro Software
    -
    Ratings
    Accounts payable8.041 Ratings00 Ratings
    Accounts receivable9.455 Ratings00 Ratings
    Cash management7.03 Ratings00 Ratings
    Bank reconciliation7.02 Ratings00 Ratings
    Expense management6.651 Ratings00 Ratings
    Time tracking7.642 Ratings00 Ratings
    Multi-currency support7.01 Ratings00 Ratings
    Regulations compliance6.021 Ratings00 Ratings
    Self-service portal9.13 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and Pro Software
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    Pro Software
    -
    Ratings
    Pricing8.839 Ratings00 Ratings
    Order entry9.337 Ratings00 Ratings
    Credit card processing9.741 Ratings00 Ratings
    Cost of goods sold10.01 Ratings00 Ratings
    Human Resource Management
    Comparison of Human Resource Management features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    8.5
    1 Ratings
    4% above category average
    Employee demographic data00 Ratings10.01 Ratings
    Employment history00 Ratings8.01 Ratings
    Job profiles and administration00 Ratings8.01 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings8.01 Ratings
    Payroll Management
    Comparison of Payroll Management features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    8.9
    1 Ratings
    8% above category average
    Pay calculation00 Ratings9.01 Ratings
    Support for external payroll vendors00 Ratings9.01 Ratings
    Off-cycle/On-Demand payment00 Ratings9.01 Ratings
    Benefit plan administration00 Ratings8.01 Ratings
    Direct deposit files00 Ratings9.01 Ratings
    Salary revision and increment management00 Ratings9.01 Ratings
    Reimbursement management00 Ratings9.01 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    9.0
    1 Ratings
    9% above category average
    Approval workflow00 Ratings9.01 Ratings
    Balance details00 Ratings9.01 Ratings
    Annual carry-forward and encashment00 Ratings9.01 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    9.0
    1 Ratings
    9% above category average
    View and generate pay and benefit information00 Ratings9.01 Ratings
    Update personal information00 Ratings9.01 Ratings
    View company policy documentation00 Ratings9.01 Ratings
    Employee recognition00 Ratings9.01 Ratings
    View job history00 Ratings9.01 Ratings
    Asset Management
    Comparison of Asset Management features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    9.0
    1 Ratings
    11% above category average
    Tracking of all physical assets00 Ratings9.01 Ratings
    HR Reporting
    Comparison of HR Reporting features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    7.0
    1 Ratings
    8% below category average
    Report builder00 Ratings7.01 Ratings
    Pre-built reports00 Ratings7.01 Ratings
    Onboarding
    Comparison of Onboarding features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    8.0
    1 Ratings
    1% below category average
    New hire portal00 Ratings8.01 Ratings
    Manager tracking tools00 Ratings8.01 Ratings
    Performance Management
    Comparison of Performance Management features of FreshBooks and Pro Software
    Feature
    FreshBooks
    -
    Ratings
    Pro Software
    9.0
    1 Ratings
    12% above category average
    Performance plans00 Ratings9.01 Ratings
    Performance improvement plans00 Ratings9.01 Ratings
    Review status tracking00 Ratings9.01 Ratings
    Review reminders00 Ratings9.01 Ratings
    Multiple review frequency00 Ratings9.01 Ratings
    Best Alternatives
    FreshBooksPro Software
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksPro Software
    Likelihood to Recommend
    7.6
    (75 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    -
    (0 ratings)
    Usability
    9.6
    (20 ratings)
    8.0
    (1 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    CPA Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FreshBooksPro Software
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Pro Software
    I demo'd some other software and at the time, the other software felt "better" but were way more expensive. Pro Software now does what those other software did, but the price is likely still better.
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Pro Software
    • Great Support, they listen
    • Overall, the software works great
    • Very secure platform
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Pro Software
    • When we started with them, they were young and were missing quite a few things, that's all rectified now though
    • The things that were missing were sometimes shocking, and they are now working on some of those things
    • Customers don't always love all the security features, but they are necessary so what can you do
    Incentivized
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Pro Software
    No answers on this topic
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    Pro Software
    While it's not perfect, Pro Software is getting there and overall, it's a very usable system.
    Incentivized
    Read full review
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    Pro Software
    No answers on this topic
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    Pro Software
    No answers on this topic
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    Pro Software
    No answers on this topic
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    Pro Software
    It was lower cost and as they were a growing company, it allowed them to grow with us. I don't have much else to say about it than that. They've been a good partner, and that's just it, they are a partner, not just a software vendor, at least for us.
    Incentivized
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    Pro Software
    • There are many areas where we were blind to say tax changes that might be updated within the system
    • There are lots of areas where a more streamlined automated approach hasn't been available
    • In many of those cases, they were corrected however. Some we're still waiting for
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking