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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    Startdeliver

    Score10 out of 10
    N/AN/A

    $445

    per month

    Pricing
    FreshBooksStartdeliver
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    Basic
    $445
    per month
    Offerings
    Pricing Offerings
    FreshBooksStartdeliver
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    FreshBooksStartdeliver
    Considered Both Products
    FreshBooks
    No answer on this topic
    Startdeliver
    No answer on this topic
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    FreshBooksStartdeliver
    Customization
    Comparison of Customization features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    Startdeliver
    -
    Ratings
    API for custom integration9.330 Ratings00 Ratings
    Plug-ins9.026 Ratings00 Ratings
    Security
    Comparison of Security features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    Startdeliver
    10.0
    1 Ratings
    16% above category average
    Single sign-on capability10.01 Ratings00 Ratings
    Role-based user permissions10.041 Ratings10.01 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    Startdeliver
    -
    Ratings
    Dashboards9.057 Ratings00 Ratings
    Standard reports8.855 Ratings00 Ratings
    Custom reports4.82 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    Startdeliver
    -
    Ratings
    Accounts payable8.041 Ratings00 Ratings
    Accounts receivable9.455 Ratings00 Ratings
    Cash management7.03 Ratings00 Ratings
    Bank reconciliation7.02 Ratings00 Ratings
    Expense management6.651 Ratings00 Ratings
    Time tracking7.642 Ratings00 Ratings
    Multi-currency support7.01 Ratings00 Ratings
    Regulations compliance6.021 Ratings00 Ratings
    Self-service portal9.13 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    Startdeliver
    -
    Ratings
    Pricing8.839 Ratings00 Ratings
    Order entry9.337 Ratings00 Ratings
    Credit card processing9.741 Ratings00 Ratings
    Cost of goods sold10.01 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    -
    Ratings
    Startdeliver
    10.0
    1 Ratings
    14% above category average
    API00 Ratings10.01 Ratings
    Integration with Salesforce.com00 Ratings10.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    -
    Ratings
    Startdeliver
    9.5
    1 Ratings
    8% above category average
    Product usage00 Ratings10.01 Ratings
    Help desk / support tickets00 Ratings9.01 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    -
    Ratings
    Startdeliver
    9.4
    1 Ratings
    9% above category average
    NPS surveys00 Ratings9.01 Ratings
    Sponsor tracking00 Ratings9.01 Ratings
    Customer profiles00 Ratings10.01 Ratings
    Automated workflow00 Ratings10.01 Ratings
    Internal collaboration00 Ratings10.01 Ratings
    Customer health scoring00 Ratings9.01 Ratings
    Customer segmentation00 Ratings9.01 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of FreshBooks and Startdeliver
    Feature
    FreshBooks
    -
    Ratings
    Startdeliver
    9.8
    1 Ratings
    16% above category average
    Customer health trends00 Ratings10.01 Ratings
    Engagement analytics00 Ratings10.01 Ratings
    Revenue forecasting00 Ratings9.01 Ratings
    Dashboards00 Ratings10.01 Ratings
    Best Alternatives
    FreshBooksStartdeliver
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    ChurnZero
    Score7.9 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksStartdeliver
    Likelihood to Recommend
    7.6
    (75 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    -
    (0 ratings)
    Usability
    9.6
    (20 ratings)
    10.0
    (1 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    CPA Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FreshBooksStartdeliver
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Startdeliver
    with Startdeliver, we could instantly know what are clients are doing in our platform, even our salesteam testing out prospects. this is such an invaluable insight to have. And by also adding an integration to a CRM, this is just a cheat code done so simply, that competitors can only look in awe.
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Startdeliver
    • Track the features your clients are using
    • Churn prevention
    • Shared spaces for collaboration
    • Integration
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Startdeliver
    • Not necessarily a bad thing, but being so simple, it could contain even more advanced features for "customer success", but however, the reason you really use Startdeliver is for its simplicity
    • could be slightly more distinct separation between customers and internal user (you confuse what is what sometimes)
    • I don't fully understand the naming and logic about their new packages, but this is subjective opinion
    Incentivized
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Startdeliver
    No answers on this topic
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    Startdeliver
    from its incredible UI/X, to its easy to use features, to its native integrations, and to its overall approach to easily keep track of your customer success function as such - if you are not using Startdeliver as a CS team - you must be doing something wrong, so don't hesitate.
    Incentivized
    Read full review
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    Startdeliver
    No answers on this topic
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    Startdeliver
    No answers on this topic
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    Startdeliver
    No answers on this topic
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    Startdeliver
    Planhat might be a unicorn headed platform with incredible functions and features as well, but in reality, who will really use all of those features? Most CS teams just wants simplicity, not for things to become rocket science. Stay simple and go for a platform that will keep you grounded to the hardcore basics, and let your CS team do the rest.
    Incentivized
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    Startdeliver
    • saves atleast 30% time per customer
    • Prevents churn thanks to great healthscoring and customer details function
    • becomes an integrated source of truth
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking