Freshdesk vs. LiveHelpNow
Freshdesk vs. LiveHelpNow
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month |
Freshdesk | LiveHelpNow | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshdesk | LiveHelpNow | |
---|---|---|
Top Pros | ||
Top Cons |
|
Freshdesk | LiveHelpNow | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Freshdesk | LiveHelpNow | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | LiveHelpNow | |
---|---|---|
Likelihood to Recommend | 8.8 (212 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 7.9 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | LiveHelpNow | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | LiveHelpNow |
Pros | Freshworks Inc | LiveHelpNow |
Cons | Freshworks Inc | LiveHelpNow |
Likelihood to Renew | Freshworks Inc | LiveHelpNow No answers on this topic |
Usability | Freshworks Inc | LiveHelpNow No answers on this topic |
Reliability and Availability | Freshworks Inc | LiveHelpNow No answers on this topic |
Performance | Freshworks Inc | LiveHelpNow No answers on this topic |
Support Rating | Freshworks Inc | LiveHelpNow No answers on this topic |
In-Person Training | Freshworks Inc | LiveHelpNow No answers on this topic |
Online Training | Freshworks Inc | LiveHelpNow No answers on this topic |
Implementation Rating | Freshworks Inc | LiveHelpNow No answers on this topic |
Alternatives Considered | Freshworks Inc | LiveHelpNow No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | LiveHelpNow No answers on this topic |
Scalability | Freshworks Inc | LiveHelpNow No answers on this topic |
Return on Investment | Freshworks Inc | LiveHelpNow |
ScreenShots |