Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshdesk
Score 8.5 out of 10
N/A
Freshdesk (a product of Freshworks Inc.) is a customer service solution with enterprise capability. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights.…
$18
per month per user
OnePageCRM
Score 10.0 out of 10
N/A
OnePageCRM aims to turn the complexity of a CRM into a simple to-do list. This action-focused CRM helps users interact with contacts by setting simple follow-up tasks. Just out of a promising sales call? Type the next action to "Send a quote", set a date, and move on to the next contact. Contacts will be sorted by task priority so the user can sell with focused attention to each prospect and client. OnePageCRM can be tried with a 21-day free trial today.
$9.95
per month per user
Pricing
FreshdeskOnePageCRM
Editions & Modules
Growth
$18
per month per agent
Pro
$59
per month per agent
Enterprise
$95
per month per agent
Professional Plan (Annually)
$9.95
per month per user
Professional Plan (Monthly)
$15
per month per user
Business Plan (Annually)
$19.95
per month per user
Business Plan (Monthly)
$29
per month per user
Offerings
Pricing Offerings
FreshdeskOnePageCRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOnePageCRM offers 4 months free in annual subscriptions.
More Pricing Information
Community Pulse
FreshdeskOnePageCRM
Considered Both Products
Freshdesk

No answer on this topic

OnePageCRM
Chose OnePageCRM
This product was selected before I started with the company. I had no role in the selection process.
Features
FreshdeskOnePageCRM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Freshdesk
8.0
201 Ratings
2% below category average
OnePageCRM
-
Ratings
Organize and prioritize service tickets9.2196 Ratings00 Ratings
Expert directory8.1133 Ratings00 Ratings
Subscription-based notifications5.95 Ratings00 Ratings
ITSM collaboration and documentation6.86 Ratings00 Ratings
Ticket creation and submission9.2197 Ratings00 Ratings
Ticket response9.0197 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Freshdesk
8.4
178 Ratings
5% above category average
OnePageCRM
-
Ratings
External knowledge base8.4162 Ratings00 Ratings
Internal knowledge base8.3166 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Freshdesk
8.7
188 Ratings
8% above category average
OnePageCRM
-
Ratings
Customer portal8.7159 Ratings00 Ratings
IVR9.059 Ratings00 Ratings
Social integration8.4101 Ratings00 Ratings
Email support9.1187 Ratings00 Ratings
Help Desk CRM integration8.5119 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
9.3
4 Ratings
17% above category average
Customer data management / contact management00 Ratings9.94 Ratings
Workflow management00 Ratings10.04 Ratings
Territory management00 Ratings10.02 Ratings
Opportunity management00 Ratings10.03 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.02 Ratings
Contract management00 Ratings5.43 Ratings
Quote & order management00 Ratings10.02 Ratings
Interaction tracking00 Ratings9.53 Ratings
Channel / partner relationship management00 Ratings9.22 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
9.9
3 Ratings
25% above category average
Case management00 Ratings9.93 Ratings
Call center management00 Ratings9.93 Ratings
Help desk management00 Ratings9.93 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
10.0
4 Ratings
25% above category average
Lead management00 Ratings10.04 Ratings
Email marketing00 Ratings10.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
10.0
4 Ratings
26% above category average
Task management00 Ratings10.04 Ratings
Reporting00 Ratings10.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
10.0
4 Ratings
27% above category average
Forecasting00 Ratings10.02 Ratings
Pipeline visualization00 Ratings9.94 Ratings
Customizable reports00 Ratings10.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
10.0
3 Ratings
26% above category average
Custom fields00 Ratings9.83 Ratings
Custom objects00 Ratings10.02 Ratings
Scripting environment00 Ratings10.02 Ratings
API for custom integration00 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
10.0
4 Ratings
17% above category average
Single sign-on capability00 Ratings9.94 Ratings
Role-based user permissions00 Ratings10.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
10.0
1 Ratings
29% above category average
Marketing automation00 Ratings10.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Freshdesk
-
Ratings
OnePageCRM
10.0
3 Ratings
28% above category average
Mobile access00 Ratings10.03 Ratings
Best Alternatives
FreshdeskOnePageCRM
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshdeskOnePageCRM
Likelihood to Recommend
8.4
(261 ratings)
7.6
(4 ratings)
Likelihood to Renew
8.3
(25 ratings)
-
(0 ratings)
Usability
9.0
(42 ratings)
-
(0 ratings)
Availability
6.8
(6 ratings)
-
(0 ratings)
Performance
7.1
(6 ratings)
-
(0 ratings)
Support Rating
8.5
(41 ratings)
-
(0 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
7.0
(3 ratings)
-
(0 ratings)
Implementation Rating
8.2
(192 ratings)
-
(0 ratings)
Configurability
6.0
(7 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.0
(5 ratings)
-
(0 ratings)
Ease of integration
7.7
(6 ratings)
-
(0 ratings)
Product Scalability
6.5
(6 ratings)
-
(0 ratings)
Professional Services
8.2
(2 ratings)
-
(0 ratings)
Vendor post-sale
7.4
(5 ratings)
-
(0 ratings)
Vendor pre-sale
7.4
(5 ratings)
-
(0 ratings)
User Testimonials
FreshdeskOnePageCRM
Likelihood to Recommend
Freshworks Inc
I believe Freshdesk is well-suited for companies that manage multiple accounts, such as those in the Business Process Outsourcing industry. It has all the necessary capabilities, such as ticket management that uses omnichannel to receive ticket requests from service requests (managed internally) in the system, emails, etc. There are also several workflow automations that can be built within the platform/system. What is lacking is the API documentation, which limits the possibilities for further automations. Overall, it is a highly recommended tool for managing employee productivity and timeliness.
Read full review
OnePageCRM
OnePage is great for any company with a sales team. Onepage is great for lead tracking, and showing all communication in one place. Its timeline is easy to use and understand. OnePage also makes it easy to manage a sales team. Their reporting capabilities are excellent and it is a great way to track deals.
Read full review
Pros
Freshworks Inc
  • No prior experience with similar platforms is required to use Freshdesk. I found its interface to be quite intuitive, at least for the end user.
  • It's easy to connect with other platforms, so you can sync and manage data from other platforms because the integrations work correctly.
  • Freshdesk's technical support is quite responsive, with short and effective response times. They have easily handled my questions and issues.
  • It has tools for customizing automated chats, answering frequently asked questions before transferring to an agent. Its configuration is extensive and highly customizable.
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OnePageCRM
  • It uses a split screen: one half is your action stream, the other is for a selected contact. This is really helpful.
  • You can do mass actions-- like rescheduling a group of actions for another day.
  • "Tags" are a handy feature... it's sophisticated enough to trigger automated follow-ups in our mail service, Klaviyo
Read full review
Cons
Freshworks Inc
  • Freshdesk is buggy, full stop. I don't know how many support tickets I submitted related to user login.
  • There can be a language barrier with support and sales.
  • There were a couple of hours-long outages that significantly impacted my company's customer experience.
Read full review
OnePageCRM
  • The ability to interface with all or many VoIP services would be top of my priority list
  • Skype is not a favourite of mine, but Google hangouts is which is now included with OnePageCRM
  • The ability to create email templates would be good. I have a separate app for that, but it would be good to have it on board
Read full review
Likelihood to Renew
Freshworks Inc
New support agents can learn the system quickly, minimizing training time and maximizing productivity from day one. Agents are more willing to use a system that is simple, reducing resistance to change and ensuring all interactions are logged (a common problem with complex systems). The platform is known for being easy to set up and customize, allowing teams (especially smaller ones) to get started with minimal technical expertise.The platform makes it easy to set and monitor Service Level Agreements (SLAs), ensuring customers get timely responses and helping managers enforce performance standards.
Read full review
OnePageCRM
No answers on this topic
Usability
Freshworks Inc
Freshdesk is extremely easy to use as implemented it on our own with average technical skills. A lot of the options are straightforward and Freshdesk provides easy-to-understand explanations for some of the more complex-sounding ones. We recently onboarded new specialists and they were able to learn Freshdesk with minimal training.
Read full review
OnePageCRM
No answers on this topic
Reliability and Availability
Freshworks Inc
I have encountered a lot of errors in the Freshdesk, however, they tend to resolve it on priority or at least they will share the timeline by when this can be resolved. Most of the time the issue has been from the other partner's end. They take time to resolve their vendor issues and they don't have any timelines in case of developed app errors.
Read full review
OnePageCRM
No answers on this topic
Performance
Freshworks Inc
The reports take a lot of time to download if the time period is large. Also, the tickets take their sweet time to open and load. It is not fast as Zendesk. Only 30 tickets are visible in a single go and there isn't any option to select all. If we need to change the pages and dashboards it takes a lot of time to open.
Read full review
OnePageCRM
No answers on this topic
Support Rating
Freshworks Inc
Because I never worked with a company that responds so quickly to their customer! They are always fast at responding and very open to new ideas and quickly turning them around to include them in future releases. They walk us through when we need assistance and are very good at communicating. Overall top notch support
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OnePageCRM
No answers on this topic
In-Person Training
Freshworks Inc
In-person training is provided to all the agents and it is very easy to learn the basics of the Freshdesk interface. Solving tickets via dashboards, replying to the guest queries in bulk via Freshdesk. The training which is a bit hard is creating the logic according to the ticket flow and intergeration.
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OnePageCRM
No answers on this topic
Online Training
Freshworks Inc
This tool is no doubt easy to learn but in-person training is a lot better than online training. It takes time to grasp things in the online training, however, in pandemic we have done all the training online. Apart from a bit more time we haven't faced any issues with online training.
Read full review
OnePageCRM
No answers on this topic
Implementation Rating
Freshworks Inc
Was a fairly quick implementation for us. However, we are only doing email integration and not some of the more complex integrations that are possible. One clarification on an earlier question. I selected that Freshdesk doesn't have a given feature, but this is not true. I selected this because there wasn't a selection for I don't use the feature. This is a weakness in the survey.
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OnePageCRM
No answers on this topic
Alternatives Considered
Freshworks Inc
Compared to Crisp, Freshdesk offers much more organization and is just much more helpful when it comes to having more than one region/team. Not that Crisp is bad, but with Freshdesk, internal communication and collaboration are much easier, which was quite important for our team to grow.
Read full review
OnePageCRM
We use all these software for task management and email marketing. OnePage doesn't send out mass emails and we needed a more robust task management system, so we use SharpSpring and Asana as well.
Read full review
Contract Terms and Pricing Model
Freshworks Inc
I was not very involved with the purchase/contract (my company purchased Fresjdesk before I was brought on), but I will say that pricing per agent made it difficult to grow our support team. Additionally, we were kind of disappointed after our upgrade because it didn't solve our pain points as much as we expected.
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OnePageCRM
No answers on this topic
Scalability
Freshworks Inc
My company had Freshdesk agents from support and success. It's generally difficult to customize permissions for different agent "roles." We were a fully distributed company, so "multiple sites" doesn't apply to us. We found Freshdesk features lacking as we grew our customer base, and adding agents wasn't easy because price steeply increases with number of agents.
Read full review
OnePageCRM
No answers on this topic
Professional Services
Freshworks Inc
- good customer support
- personal contact
- usage limited to basic product features, individually designed solutions seem unlikely
Read full review
OnePageCRM
No answers on this topic
Return on Investment
Freshworks Inc
  • Increased response times - Client Success maintains at 98% SLA for resolution
  • Categorization of feedback and issues - custom ticket fields make it easier for us to review why clients contact us on a high level
  • Standardization of internal procedures via templates, canned responses and automations
Read full review
OnePageCRM
  • OnePage has helped with time efficiency for the sales team. Because OnePage is so easy to use and manage, our sales team can spend more time selling and less time working with the system.
  • OnePage is great for organization. It helps us track our daily schedules/tasks and shows all communication clearly in one place.
Read full review
ScreenShots

OnePageCRM Screenshots

Screenshot of OnePageCRM transforms the user's database into an actionable to-do list. Contacts are sorted into Action Stream by task priority so users know what to do next.Screenshot of OnePageCRM displays relevant calls, notes, deals, and golden nuggets about a contact in one place.Screenshot of OnePageCRM's email integration allows users to send emails in bulk, create templates, and track opens.Screenshot of For lead generation, OnePageCRM's browser extension lets users add leads to a CRM from any webpage in one click.Screenshot of For sales on the go, download the OnePageCRM mobile app (iOS & Android). Log calls and update deals.Screenshot of Manage deals with OnePageCRM's drag-and-drop feature and keep track of goals with a live KPI dashboard.