Freshdesk vs. Pure Chat by Ruby
Freshdesk vs. Pure Chat by Ruby
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Freshdesk | Pure Chat by Ruby | |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Pure Chat by Ruby | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Pure Chat by Ruby | |
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Likelihood to Recommend | 8.7 (212 ratings) | 8.6 (2 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 7.9 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Pure Chat by Ruby | |
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Likelihood to Recommend | Freshworks Inc | Ruby Receptionists, Inc |
Pros | Freshworks Inc | Ruby Receptionists, Inc |
Cons | Freshworks Inc | Ruby Receptionists, Inc |
Likelihood to Renew | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Usability | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Reliability and Availability | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Performance | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Support Rating | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
In-Person Training | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Online Training | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Implementation Rating | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Ruby Receptionists, Inc |
Contract Terms and Pricing Model | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Scalability | Freshworks Inc | Ruby Receptionists, Inc No answers on this topic |
Return on Investment | Freshworks Inc | Ruby Receptionists, Inc |
ScreenShots |