Freshdesk vs. TrueSight Operations Management
Freshdesk vs. TrueSight Operations Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
TrueSight Operations Management | N/A | TrueSight Operations Management is an IT infrastructure monitoring and management application, supporting application performance management and event monitoring offering. It offers end-to-end application topology and management. | N/A |
Freshdesk | TrueSight Operations Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Freshdesk | TrueSight Operations Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | TrueSight Operations Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Auvik Score 8.4 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | IBM Instana Score 8.9 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | IBM Instana Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | TrueSight Operations Management | |
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Likelihood to Recommend | 8.7 (212 ratings) | 8.0 (5 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 7.9 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | TrueSight Operations Management | |
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Likelihood to Recommend | Freshworks Inc | BMC Software Inc. |
Pros | Freshworks Inc | BMC Software Inc. |
Cons | Freshworks Inc | BMC Software Inc. |
Likelihood to Renew | Freshworks Inc | BMC Software Inc. No answers on this topic |
Usability | Freshworks Inc | BMC Software Inc. No answers on this topic |
Reliability and Availability | Freshworks Inc | BMC Software Inc. No answers on this topic |
Performance | Freshworks Inc | BMC Software Inc. No answers on this topic |
Support Rating | Freshworks Inc | BMC Software Inc. No answers on this topic |
In-Person Training | Freshworks Inc | BMC Software Inc. No answers on this topic |
Online Training | Freshworks Inc | BMC Software Inc. No answers on this topic |
Implementation Rating | Freshworks Inc | BMC Software Inc. No answers on this topic |
Alternatives Considered | Freshworks Inc | BMC Software Inc. |
Contract Terms and Pricing Model | Freshworks Inc | BMC Software Inc. No answers on this topic |
Scalability | Freshworks Inc | BMC Software Inc. No answers on this topic |
Return on Investment | Freshworks Inc | BMC Software Inc. |
ScreenShots | TrueSight Operations Management Screenshots |