Freshsales vs. MCA Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshsales
Score 8.2 out of 10
N/A
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…
$9
per month per user
MCA Suite
Score 6.0 out of 10
N/A
MCA Suite is a customer relationship management (CRM) system built specifically for companies in the merchant cash advance industry.N/A
Pricing
FreshsalesMCA Suite
Editions & Modules
Growth
$9
per month per user
Pro
$39
per month per user
Enterprise
$59
per month per user
No answers on this topic
Offerings
Pricing Offerings
FreshsalesMCA Suite
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
FreshsalesMCA Suite
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Freshsales
6.6
52 Ratings
15% below category average
MCA Suite
6.0
1 Ratings
24% below category average
Customer data management / contact management7.352 Ratings6.01 Ratings
Workflow management8.150 Ratings00 Ratings
Territory management8.040 Ratings00 Ratings
Opportunity management5.844 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)5.551 Ratings00 Ratings
Interaction tracking5.451 Ratings00 Ratings
Channel / partner relationship management6.438 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Freshsales
5.6
49 Ratings
30% below category average
MCA Suite
-
Ratings
Lead management5.747 Ratings00 Ratings
Email marketing5.548 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Freshsales
8.9
50 Ratings
16% above category average
MCA Suite
4.0
1 Ratings
62% below category average
Task management8.947 Ratings00 Ratings
Reporting8.949 Ratings4.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Freshsales
7.4
51 Ratings
3% below category average
MCA Suite
1.0
1 Ratings
154% below category average
Forecasting5.443 Ratings00 Ratings
Pipeline visualization9.751 Ratings00 Ratings
Customizable reports7.245 Ratings1.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Freshsales
4.9
49 Ratings
43% below category average
MCA Suite
-
Ratings
Custom fields3.949 Ratings00 Ratings
Custom objects8.039 Ratings00 Ratings
API for custom integration2.937 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Freshsales
7.1
45 Ratings
16% below category average
MCA Suite
8.0
1 Ratings
4% below category average
Single sign-on capability7.239 Ratings00 Ratings
Role-based user permissions7.045 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Freshsales
9.9
46 Ratings
28% above category average
MCA Suite
-
Ratings
Mobile access9.946 Ratings00 Ratings
Best Alternatives
FreshsalesMCA Suite
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshsalesMCA Suite
Likelihood to Recommend
7.2
(52 ratings)
6.0
(1 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Support Rating
7.0
(6 ratings)
-
(0 ratings)
User Testimonials
FreshsalesMCA Suite
Likelihood to Recommend
Freshworks Inc
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
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Five Components, Inc.
It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
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Pros
Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
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Five Components, Inc.
  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Read full review
Cons
Freshworks Inc
  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
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Five Components, Inc.
  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
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Usability
Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
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Five Components, Inc.
No answers on this topic
Support Rating
Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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Five Components, Inc.
No answers on this topic
Alternatives Considered
Freshworks Inc
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
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Five Components, Inc.
We haven't used any others.
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Return on Investment
Freshworks Inc
  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
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Five Components, Inc.
  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Read full review
ScreenShots

Freshsales Screenshots

Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc