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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Selenium

    Score8.1 out of 10
    N/ASelenium is open source software for browser automation, primarily used for functional, load, or performance testing of applications.N/A
    Pricing
    FreshsalesSelenium
    Editions & Modules
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshsalesSelenium
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    FreshsalesSelenium
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Open Source
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    100%
    Would buy again
    18 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    94%
    Happy with the feature set
    17 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    100%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    16 Answers
    Features
    FreshsalesSelenium
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshsales and Selenium
    Feature
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Selenium
    -
    Ratings
    Customer data management / contact management10.054 Ratings00 Ratings
    Workflow management8.752 Ratings00 Ratings
    Territory management10.041 Ratings00 Ratings
    Opportunity management10.046 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.053 Ratings00 Ratings
    Quote & order management8.72 Ratings00 Ratings
    Interaction tracking9.353 Ratings00 Ratings
    Channel / partner relationship management10.039 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshsales and Selenium
    Feature
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Selenium
    -
    Ratings
    Lead management10.049 Ratings00 Ratings
    Email marketing10.050 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshsales and Selenium
    Feature
    Freshsales
    8.3
    52 Ratings
    8% above category average
    Selenium
    -
    Ratings
    Task management8.749 Ratings00 Ratings
    Reporting8.051 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshsales and Selenium
    Feature
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Selenium
    -
    Ratings
    Forecasting8.045 Ratings00 Ratings
    Pipeline visualization8.753 Ratings00 Ratings
    Customizable reports8.047 Ratings00 Ratings
    Customization
    Comparison of Customization features of Freshsales and Selenium
    Feature
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Selenium
    -
    Ratings
    Custom fields8.751 Ratings00 Ratings
    Custom objects8.341 Ratings00 Ratings
    API for custom integration10.038 Ratings00 Ratings
    Security
    Comparison of Security features of Freshsales and Selenium
    Feature
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Selenium
    -
    Ratings
    Single sign-on capability10.040 Ratings00 Ratings
    Role-based user permissions10.047 Ratings00 Ratings
    Platform
    Comparison of Platform features of Freshsales and Selenium
    Feature
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Selenium
    -
    Ratings
    Mobile access9.047 Ratings00 Ratings
    Automation Testing
    Comparison of Automation Testing features of Freshsales and Selenium
    Feature
    Freshsales
    -
    Ratings
    Selenium
    10.0
    1 Ratings
    17% above category average
    Record and Automate00 Ratings10.01 Ratings
    Multi-Browser Testing00 Ratings10.01 Ratings
    Test Management00 Ratings10.01 Ratings
    Integrated Version Control00 Ratings10.01 Ratings
    Object Recognition00 Ratings10.01 Ratings
    Data-Driven Testing00 Ratings10.01 Ratings
    Testing Reports & Analytics00 Ratings10.01 Ratings
    Best Alternatives
    FreshsalesSelenium
    Small Businesses
    Salesflare
    Score10 out of 10
    BrowserStack
    Score8.5 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    BlazeMeter
    Score8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Tricentis Tosca
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsalesSelenium
    Likelihood to Recommend
    10.0
    (54 ratings)
    9.2
    (55 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.2
    (6 ratings)
    Usability
    10.0
    (9 ratings)
    8.8
    (6 ratings)
    Support Rating
    7.0
    (6 ratings)
    8.3
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    User Testimonials
    FreshsalesSelenium
    Likelihood to Recommend
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Open Source
    When you have to test the UI and how it behaves when certain actions are performed, you need something that can automate the browsers. This is where Selenium comes to the rescue. If you have to test APIs and not the frontend (UI), I would recommend going with other libraries that support HTTP Requests. Selenium is good only when you have no choice but to run the steps on a browser.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Open Source
    • For any web based UI automation, Selenium is the best tool out there to automate your tests.
    • It supports multiple coding languages like Java, Python, Ruby, C# etc.. to choose from.
    • There is a huge community of users and can get many answers on StackOverFlow.
    • It has lot of other plugins to make your tests even more efficient.
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Open Source
    • Selenium is pretty user-friendly but sometimes tests tend to flake out. I'd say roughly one out of twenty tests yields a false positive.
    • Selenium software cannot read images. This is a minor negative because a free plug-in is available from alternate sources.
    • Slowness may be a minor factor with Selenium, though this is an issue with basically any testing software since waiting on a site to execute JavaScript requires the browser to wait for a particular action.
    Incentivized
    Read full review
    Likelihood to Renew
    Freshworks Inc
    No answers on this topic
    Open Source
    We love this product mainly because of its high customization abilities and the ease of use. Moreover, its free and can be learned easily through online communities and videos. The tests are more consistent and reliable as compared to Manual tests. It has enabled us to test a large number of features all in one go, which would have impossible through manual tests. The reports generated at the end of the tests are really helpful for the QA and the development teams to get a fair view of the application.
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Open Source
    For those who are unfamiliar with coding, there is a bit of a learning curve. There is plenty of helpful documentation and resources but it can take a little time to get the software up and running. Once you get the hang of how Selenium works, and what it can do, you realize how many things you can use it for, and how many processes you can automate.
    Incentivized
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    Support Rating
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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    Open Source
    The Selenium app has a pretty fat community of users. For the problems we are experiencing, we are primarily receiving support from these communities. In addition, there is widespread service support. Instant support is given to the problems we experience when we need Online support. We and our team are happy to provide this support, especially before important deployment processes
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    Implementation Rating
    Freshworks Inc
    No answers on this topic
    Open Source
    We did everything we needed to use it. Now we can execute our tests on different operational systems and browsers running few tests simultaneously. We also implemented Appium framework to execute our tests on mobile devices, such as iPhones, iPads, Android phones and tablets. We use SauceLabs for our test execution and Jenkins for continuous integration.
    Incentivized
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    Alternatives Considered
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Open Source
    At the time of adoption, there were not many other alternatives that were even close to being competitive when it comes to browser testing. As far as I know now to this day, there is still little competition to Selenium for what it does. Any other browser-based testing still utilises Selenium to interact with the browser.
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    Open Source
    • There hasn’t been a downside to using it yet other than we’ve got to update the programs we create for each change.
    • This has saved us hundreds of hours of manpower by allowing our automation engineer to rapid fire tests.
    • We are able to screenshot and save entire sites before and after launch with a program the automation engineer created
    • We can compare large volumes of data against data in excel docs with a program created using Selenium
    Incentivized
    Read full review
    ScreenShots

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc