Freshservice vs. OpenText Universal Discovery and Universal CMDB
Freshservice vs. OpenText Universal Discovery and Universal CMDB
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
OpenText Universal Discovery and Universal CMDB | N/A | Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis. | N/A |
Freshservice | OpenText Universal Discovery and Universal CMDB | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshservice | OpenText Universal Discovery and Universal CMDB | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Freshservice | OpenText Universal Discovery and Universal CMDB | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | OpenText Universal Discovery and Universal CMDB | |
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Likelihood to Recommend | 9.0 (113 ratings) | 8.1 (6 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | 5.0 (1 ratings) |
Usability | 9.1 (6 ratings) | 7.0 (1 ratings) |
Support Rating | 8.4 (77 ratings) | 7.0 (1 ratings) |
Implementation Rating | 9.1 (2 ratings) | 6.0 (1 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Freshservice | OpenText Universal Discovery and Universal CMDB | |
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Likelihood to Recommend | Freshworks Inc | OpenText |
Pros | Freshworks Inc | OpenText |
Cons | Freshworks Inc | OpenText |
Likelihood to Renew | Freshworks Inc | OpenText No answers on this topic |
Usability | Freshworks Inc | OpenText |
Support Rating | Freshworks Inc | OpenText |
Implementation Rating | Freshworks Inc | OpenText |
Alternatives Considered | Freshworks Inc | OpenText |
Return on Investment | Freshworks Inc | OpenText |
ScreenShots | Freshservice Screenshots |