Front is a communication hub that helps businesses keep the human touch in every interaction.
$19
per month per user
Respond.io
Score 9.0 out of 10
N/A
Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. Respond.io is designed to meet this challenge, simply.
$99
per month
Pricing
Front
Respond.io
Editions & Modules
Starter
$19
per month per user
Growth
$49
per month per user
Scale
$99
per month per user
Team
$99
per month
Business
$299
per month
Enterprise
Custom
Offerings
Pricing Offerings
Front
Respond.io
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
We're happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
I had a customer who has an urgent concern about their account. They already reached out to different departments but their resolution is unsatisfactory. [Its] good thing they tried to reply to our email campaigns and when a member of our team received it, it was answered and resolved quickly. Fronts really is a good tool to ensure timely resolution.
If you're looking to implement the WhatsApp business api for your official number in your product Respond.io is the solution to go because the truth is that there is no easy way and most of the providers will assume that you have developers in order to create your own implementation and many of the other solutions our there are not even close to Respond.io and they are usually expensive. Also, most of the Customer Service software out there will offer you the typical channel but will skip Whatsapp while Respond.io does the opposite (check it out for the free tier if you're not convinced).
Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
You have to be patient with Respond.io since many features are still in development I wish they can make features faster
In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number)
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
I have only used Gmail in the past and Front is any day better than Gmail in terms of the interface and ease of usage. The ability to send scheduling links and comments between the email threads makes it better than Gmail. The shared inbox also makes it easier for the entire team to understand the kind of email each CSM is receiving and sending
When we were implementing WhatsApp business api number in Bussi. We had 2 options the first Zendesk smooch.io and the second one a Twilio WhatsApp number. In the beginning, it seemed that Zendesk smooch.io was the option to go but the conversation was quite slow also the integration was easy but you needed to manage this conversation from zendesk which we were not completely sure about since it's more like a ticketing platform. Fortunately, we were looking and testing solutions until we found Respond.io, and even if they didn't have at the time the broadcast feature they let us know that feature was already in development so we felt that they were building a solution we were looking for so we decided to give them a few months and in those few months they built this feature and is a more dynamic way to answer customers than tickets so we decided to go with them.
Most options we saw before Respond.io needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while Respond.io is actually helping you to integrate the product with no extra cost.
Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel.
It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature.
