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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Frontline HCM

    Score7.8 out of 10
    N/AN/AN/A

    OnShift

    Score5.8 out of 10
    N/AOnShift delivers cloud-based human capital management software and proactive services to solve everyday workforce challenges in healthcare. Offered through a suite of products for hiring, scheduling and employee engagement, the vendor aims to drive quality care by empowering providers to staff consistently and efficiently.N/A
    Pricing
    Frontline HCMOnShift
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Frontline HCMOnShift
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Frontline HCMOnShift
    Considered Both Products
    Frontline Education
    No answer on this topic
    OnShift
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    8 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    User Ratings
    Frontline HCMOnShift
    Likelihood to Recommend
    8.1
    (16 ratings)
    8.9
    (5 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    10.0
    (1 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Frontline HCMOnShift
    Likelihood to Recommend
    Frontline Education
    Frontline is well suited for an organization such as a school district where teachers sometimes need to put in for a substitute at the last minute or especially early in the morning. The system also helps with substitutes in picking up the jobs when a teacher puts in an absence.
    Incentivized
    Read full review
    OnShift
    OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
    Incentivized
    Read full review
    Pros
    Frontline Education
    • Easily submission process. Select the day you need to schedule on the listed calendar, mark the type of request, and submit.
    • Works on different digital devices including phones, tablets, and computers.
    • Easily track your balances by looking at your account history.
    • Delete requests you have already submitted.
    Incentivized
    Read full review
    OnShift
    • Scheduling - ease of creating, managing, modifying schedules.
    • PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
    • Communicate to employees regarding open shifts, share open shifts with staff.
    • Send mass texts to employees as needed.
    Incentivized
    Read full review
    Cons
    Frontline Education
    • Teachers cannot cancel their own absence. We have to ask the office staff to do so. This is irritating when an absence must be canceled (Due to a canceled professional development, for example).
    • Sometimes absences go unfilled. It would be great if AESOP could have a roster of qualified substitutes to cover absences.
    • You cannot assign your absence to a particular substitute if you know he or she is available and a good fit for your absence.
    Incentivized
    Read full review
    OnShift
    • Problems with app permission
    • Could be more robust
    Read full review
    Likelihood to Renew
    Frontline Education
    Long time customer with Frontline Absence Management. Product support has been excellent, integrations easy to work with, & suite of products mesh together well.
    Incentivized
    Read full review
    OnShift
    No answers on this topic
    Usability
    Frontline Education
    While we have had minor issues logging in as our organization has its own login page, the site and its application are very easy to use. So long as members of a group log in through the appropriate page, navigating and using this site is quite easy. With the transition from Aesop to Frontline, the page also seems to have worked through any glitches found with the previous page and its app.
    Incentivized
    Read full review
    OnShift
    No answers on this topic
    Reliability and Availability
    Frontline Education
    There have been several times the system was unavailable. When there has been an issue, Frontline HAS NOT notified us....which has been disappointing.
    Incentivized
    Read full review
    OnShift
    No answers on this topic
    Performance
    Frontline Education
    No issues reported by end users of slow or not loading pages.
    Incentivized
    Read full review
    OnShift
    No answers on this topic
    Support Rating
    Frontline Education
    Internal support is provided by EDU Staff based out of Grand Rapids. Whenever I have had an issue they are very responsive to my needs. For instance, there may be conflicts in the amount of money that was listed for the contract. There may be questions about the length of an assignment such as 1/2 day, full day, or early dismissal. The school will sometimes enter the wrong information. Very good IT support, but sometimes you are on hold for 5 to 10 minutes because they do not have enough workers in their Call Center
    Incentivized
    Read full review
    OnShift
    OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
    Incentivized
    Read full review
    In-Person Training
    Frontline Education
    Our Implementer/Trainer was a product line expert. He (Connor) walked us through every step with confidence and explained everything in detail. Frontline provided written documentation, cut-n-paste emails to staff, and a test environment for us to play in. We were able to test unique scenarios without actually sending emails, notifications, alerts to staff. This was very useful.
    Incentivized
    Read full review
    OnShift
    No answers on this topic
    Implementation Rating
    Frontline Education
    Our Frontline implementer was an expert in the field & knew the product in & out. We had very little issues going live.
    Incentivized
    Read full review
    OnShift
    No answers on this topic
    Alternatives Considered
    Frontline Education
    Frontline seems to be the industry standard for this software in the education industry. I am not familiar with any competitors or what was evaluated prior to implementing Frontline. For it to be the industry standard, I would assume that its cost is fair in relation to competitors and that the onboarding process is simple.
    Incentivized
    Read full review
    OnShift
    Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.
    Incentivized
    Read full review
    Scalability
    Frontline Education
    Our district has approximately 300 substitutes & 1,800 employees. Size has never been an issue with Absence Management. There are other districts much larger using Absence Management with no problems
    Incentivized
    Read full review
    OnShift
    No answers on this topic
    Return on Investment
    Frontline Education
    • It's given staff direct access to inputting their absences and secure coverage quicker, whereas before they had to make a call to a person. That person had to secure coverage for the entire district at different levels. Sometimes that person was absent or unable to provide coverage.
    Incentivized
    Read full review
    OnShift
    • Major the performance of the agents.
    • Easily communicating with employees regarding open shifts
    • Calculating the payroll of every one of the organization
    Incentivized
    Read full review
    ScreenShots