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Frontline Absence Management - Not Worth the Time nor Investment
November 04, 2020

Frontline Absence Management - Not Worth the Time nor Investment

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Frontline Absence Management (formerly Aesop)

It is currently used by Washtenaw County to manage Teacher assignments for the school week which runs from Monday thru Friday with the odd weekend day. In theory it is supposed to allow the user to look at available assignments based on their calendar which tracks open days versus reserved days. It also allows for a Global View looking at all Districts that you have permission to teach at.
  • Updates calendar immediately with open days
  • Sends a confirmation email based on activity
  • Allows the end user to contact the school / district with any questions
  • Will remove canceled assignments immediately so that you can be considered for new assignments
  • Not very intuitive
  • The Portal is cumbersome
  • You have to remember to save everything
  • It times out immediately if it does not detect any activity
  • Old technology that needs to be updated
  • It is a web based system, unless you want to pay for the app which is a waste of money
  • Does not offer a global view of all activity such as new assignments, cancelled assignments and modified assignments.
Red Rover was recently purchased by the Van Buren / Belleville school district. It offers a more complete picture of my activity. It gives me a drop down of all available assignments with a 3 month view that I can use to make educated decisions about any assignments I would be interested in. They also offer and app for the iphone which is very convenient
Frontline (as stated before) is old technology. The one glaring issue I have is that once you authenticate to the application, you have to keep an active session going without moving to a new window, getting a cup of coffee, etc. or your session will time out which is ridiculous to me. They claim that it is for security reason which is ridiculous because there is no sensitive data shared / protected that could be used against me.
Internal support is provided by EDU Staff based out of Grand Rapids. Whenever I have had an issue they are very responsive to my needs. For instance, there may be conflicts in the amount of money that was listed for the contract. There may be questions about the length of an assignment such as 1/2 day, full day, or early dismissal. The school will sometimes enter the wrong information. Very good IT support, but sometimes you are on hold for 5 to 10 minutes because they do not have enough workers in their Call Center

Do you think Frontline HCM (Aesop Online) delivers good value for the price?

Not sure

Are you happy with Frontline HCM (Aesop Online)'s feature set?

No

Did Frontline HCM (Aesop Online) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Frontline HCM (Aesop Online) go as expected?

I wasn't involved with the implementation phase

Would you buy Frontline HCM (Aesop Online) again?

No

Frontline handles basic activity very well, but it cannot handle more difficult scenarios such as swapping out assignments. For example, if a Teacher has an assignment and then that assignment gets canceled by the school due to snow, ice, or a facility issue such as loss of power, the end-user loses that day of pay. Frontline does not offer a global view so that assignments can be swapped.