Frontline Absence Management - Not Worth the Time nor Investment

Frontline (as stated before) is old technology. The one glaring issue I have is that once you authenticate to the application, you have to keep an active session going without moving to a new window, getting a cup of coffee, etc. or your session will time out which is ridiculous to me. They claim that it is for security reason which is ridiculous because there is no sensitive data shared / protected that could be used against me.

Internal support is provided by EDU Staff based out of Grand Rapids. Whenever I have had an issue they are very responsive to my needs. For instance, there may be conflicts in the amount of money that was listed for the contract. There may be questions about the length of an assignment such as 1/2 day, full day, or early dismissal. The school will sometimes enter the wrong information. Very good IT support, but sometimes you are on hold for 5 to 10 minutes because they do not have enough workers in their Call Center

Frontline handles basic activity very well, but it cannot handle more difficult scenarios such as swapping out assignments. For example, if a Teacher has an assignment and then that assignment gets canceled by the school due to snow, ice, or a facility issue such as loss of power, the end-user loses that day of pay. Frontline does not offer a global view so that assignments can be swapped.