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Frontline: Change in Name, Not Reliability
December 02, 2020

Frontline: Change in Name, Not Reliability

Carly McPartland | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Frontline Absence Management (formerly Aesop)

Our business uses this product to assist with managing employee absences. It also alleviates the need for any one individual to be in charge of finding substitute teachers for those who are not able to be at school. With this, our district can make sure absences are covered as well as manage who will fill absences within the district.
  • Provides coverage for employee absences.
  • Notifies teachers and administrators in changes in coverage.
  • Manages absence banks.
  • Tracks absences with or without needed substitutes.
  • Easy to use interface.
  • User support mainly through organization, not Aesop/Frontline.
  • Change in interface occurs without walk-through of new features to follow.
  • Account recovery can be challenging.
  • Time saved managing employee absences.
  • No human interaction/intervention needed.
  • Absence balances automatically managed from year to year seamlessly.
While we have had minor issues logging in as our organization has its own login page, the site and its application are very easy to use. So long as members of a group log in through the appropriate page, navigating and using this site is quite easy. With the transition from Aesop to Frontline, the page also seems to have worked through any glitches found with the previous page and its app.
Due to our organization having its own page, the support needed from Aesop or Frontline has been limited. However, individuals who need support from this site have found their interactions with tech support to be quick and easy. Frontline employee responses are timely and very helpful, providing quick and knowledgeable support.

Do you think Frontline HCM (Aesop Online) delivers good value for the price?

Yes

Are you happy with Frontline HCM (Aesop Online)'s feature set?

Yes

Did Frontline HCM (Aesop Online) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Frontline HCM (Aesop Online) go as expected?

I wasn't involved with the implementation phase

Would you buy Frontline HCM (Aesop Online) again?

Yes

Within our school district, getting in contact with administrators around the clock can be challenging and unrealistic. Through the use of Frontline, employees can submit absences at any time of the day or night. This also allows substitutes to accept jobs as soon as absences are submitted. This may not be as well suited for employee absences that do not require someone to fill the position immediately.