Frontline Recruiting & Hiring vs. Paycom

[Frontline Recruiting & Hiring] did TOTALLY replace our paper based system. HR seems to be satisfied with it & they support it from within their department. Interfacing [it] with other Frontline modules seems easy, but we don't because our "system of record" is another ERP solution. Thus far, interfacing with other systems it not easy & takes development people from both sides to work together to get it working....which we haven't successfully completed (1+ month working on it).

Incentivized

As I mentioned, the onboarding process is incredibly easy. We have around 300 employees and are constantly hiring, so Paycom has been a huge help. In fact, the ATS functionality was a major factor in our decision to switch to Paycom.

Incentivized

• Keeps all information of applicants in one place.
• Makes the process quick and easy.
• Simplifies application process to allow for any individual to quickly complete an application.
• Allows user to have all applicants at their fingertips.

Incentivized

• I like the employee self-service feature. It's very straightforward and easy to use. I also like my representative, Mikey. He's been very helpful—every time I call him, I get the assistance I need. I also appreciate how quickly I can get someone on the phone and get help when needed.

Incentivized

• When Frontline Recruiting & Hiring notifies us that we have an interested applicant that applied. The email should include the resume and application.
• Based on our industry, it would be nice to be able to modify the application
• Frontline Recruiting & Hiring is not as user friendly when trying to search candidates after a certain period of time.

• I am not a fan of the most recent update. I wasn't prepared for the change especially given it came right before payroll was processed. I'm told given time, I will get used to it and I'm always open to change for the better.
• IWant™ feature isn't what I hoped it would be. I haven't used it much given the information I need in Paycom I can find quickly on my own. I have heard however that several employees utilize and appreciate the IWant™ feature.

Incentivized

It is an excellent product for hiring and for the applicants.

Incentivized

we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things

Incentivized

While any and all platforms have room to grow and evolve. Frontline Recruiting & Hiring overall meets my expectations. There is still some room to grow in its functionality but they have a clear purpose for this platform, which they meet. As I mentioned previously, generationally applicants do not want to complete a lengthy application process. Frontline Recruiting & Hiring eliminates this when other employers use the same platform.

I'm probably going to have to go seven and three-quarter to eight, and that may be user error to me because I know Paycom has got it figured out, but there's times I just can't figure it out, even with some of the tutorials, the university, the show-mes, and calling Alex, our representative. He can hold my hand and walk me through that process, and it just may be I didn't get it, but that's why I gave that score. I'd give it a solid nine.

Incentivized

They are very dependable and I have never experience any outages

Incentivized

Yes load quickly

Incentivized

They are very helpful if necessary, but honestly, a lot of the page is easily managed on your own. This means that you do not have to spend a long time working with customer support, because you don't need it! The simplified process helps cut down on issues and makes it easily accessible and useful to any and all

Incentivized

In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met

Incentivized

Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.

Incentivized

It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.

Incentivized

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

Our HR department went with [Frontline Recruiting & Hiring] w/o investigating other solutions. It was an easy choice since we were already working with Frontline for Substitute Management & Educational Training. Still would have been nice to see what other options were available.

Incentivized

I have not currently used any other products. I'm still kind of new to the HR industry. The only other thing that I really have to compare it to is Vonmar's system, which they created themselves, and it was not user-friendly.

Incentivized

They are not able to meet our current needs

Incentivized

• it helps us to be more streamlined, saving time and other resources
• allows us to be inclusive of all applicants in our communication
• provides consistent communication

Incentivized

• It's helped us save time. We've been able to automate a number of payroll and accounting functions. It's also enabled our employees to use the ask gear feature. So it's really saved time, and also we've not gotten hacked, which is always a plus.

Incentivized