Frontline Recruiting & Hiring vs. Paycom

[Frontline Recruiting & Hiring] did TOTALLY replace our paper based system. HR seems to be satisfied with it & they support it from within their department. Interfacing [it] with other Frontline modules seems easy, but we don't because our "system of record" is another ERP solution. Thus far, interfacing with other systems it not easy & takes development people from both sides to work together to get it working....which we haven't successfully completed (1+ month working on it).

Incentivized

I've implemented at least 7 HRMS and/or performance suites over the years. I have no true complaints about the platform. We have found that for one of our client codes, the scheduling functionality doesn't accommodate the constant scheduling adjustments our transportation company requires. That said, our routes can change more than once an hour and start/end times often change with routes. We have found that managing the full employee life cycle is even more streamlined with the recent Position Seat updates. We also value that the platform is a native build - so no lagging API integrations to navigate.

Incentivized

• Keeps all information of applicants in one place.
• Makes the process quick and easy.
• Simplifies application process to allow for any individual to quickly complete an application.
• Allows user to have all applicants at their fingertips.

Incentivized

• Before Paycom we were using Paylocity and in about six months of running payroll with Paylocity, we never once had 100% accuracy from a payroll standpoint. So we had disgruntled employees because either their time was off or their pay was off. With Paycom, we've never had a case where our payroll was not 100% accurate.

Incentivized

• When Frontline Recruiting & Hiring notifies us that we have an interested applicant that applied. The email should include the resume and application.
• Based on our industry, it would be nice to be able to modify the application
• Frontline Recruiting & Hiring is not as user friendly when trying to search candidates after a certain period of time.

• I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
• I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.

Incentivized

It is an excellent product for hiring and for the applicants.

Incentivized

we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things

Incentivized

While any and all platforms have room to grow and evolve. Frontline Recruiting & Hiring overall meets my expectations. There is still some room to grow in its functionality but they have a clear purpose for this platform, which they meet. As I mentioned previously, generationally applicants do not want to complete a lengthy application process. Frontline Recruiting & Hiring eliminates this when other employers use the same platform.

The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.

Incentivized

They are very dependable and I have never experience any outages

Incentivized

Yes, Paycom's performance is excellent, no issues.

Incentivized

They are very helpful if necessary, but honestly, a lot of the page is easily managed on your own. This means that you do not have to spend a long time working with customer support, because you don't need it! The simplified process helps cut down on issues and makes it easily accessible and useful to any and all

Incentivized

Have been bounced around alot in our 3 years of partnership. Wanted a dedicated rep but that did not provide us the care and attention we required. Work with a team first and then get to your representative. Sometimes an issue with time differences - representative working on different timebelt and not accessible, or we had to wait a day to move an issue along

Incentivized

They were a sales person and not really a good trainer.

Incentivized

All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

Our HR department went with [Frontline Recruiting & Hiring] w/o investigating other solutions. It was an easy choice since we were already working with Frontline for Substitute Management & Educational Training. Still would have been nice to see what other options were available.

Incentivized

We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.

Incentivized

They are not able to meet our current needs

Incentivized

• it helps us to be more streamlined, saving time and other resources
• allows us to be inclusive of all applicants in our communication
• provides consistent communication

Incentivized

• I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.

Incentivized