TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fugo

    Score8.7 out of 10
    N/AFugo helps businesses communicate meaningful content to their customers and employees using their TV screens. Screens are becoming a staple in businesses environments of virtually every kind - retail chains, restaurants, hospitality, schools, warehouses, corporate offices, etc... But the options for getting content onto screen are usually a cheap but ineffective USB stick plugged into a TV running a loop of JPEGs OR an expensive enterprise software solution that can cost the…

    $20

    per month

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Pricing
    FugoGist
    Editions & Modules
    Yearly Standard Subscription
    $20
    per month
    Monthly Standard Subscription
    $24
    per month
    Yearly Business Subscription
    $1000
    per month
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Offerings
    Pricing Offerings
    FugoGist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNonprofit Discounts & Enterprise Pricing Available, Pay by Month/Year—
    More Pricing Information
    Community Pulse
    FugoGist
    Considered Both Products
    Fugo
    No answer on this topic
    Gist
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    95%
    Would buy again
    20 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    No answers on this topic
    95%
    Implementation went as expected
    20 Answers
    Features
    FugoGist
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Fugo and Gist
    Feature
    Fugo
    -
    Ratings
    Gist
    8.9
    2 Ratings
    2% above category average
    Chat history and transcripts00 Ratings8.92 Ratings
    Chat reporting00 Ratings8.92 Ratings
    Chat and web analytics00 Ratings8.92 Ratings
    Best Alternatives
    FugoGist
    Small Businesses
    No answers on this topic
    Olark
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FugoGist
    Likelihood to Recommend
    9.0
    (3 ratings)
    9.5
    (112 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    -
    (0 ratings)
    6.7
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (9 ratings)
    User Testimonials
    FugoGist
    Likelihood to Recommend
    Fugo
    In just a few clicks, Fugo will create any infographic template you need, as a digital signage app, I often use it to create my work presentations since it is a super simple and easy-to-use application that can be scaled according to your screen size requirements. There is no doubt in my mind that this app is great for your business use be it small or large scale.
    Incentivized
    Read full review
    Gist
    If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot. If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
    Incentivized
    Read full review
    Pros
    Fugo
    • Fugo helps in creating custom slides for your business
    • If you are looking to share information and dashboards, this is the app to use
    • Easy to use and handy for routine business requirements/deliverables
    Incentivized
    Read full review
    Gist
    • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
    • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
    • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
    Incentivized
    Read full review
    Cons
    Fugo
    • If the website controls were available through a mobile application it would have been best
    • The ability to customize screen sizes could be improved if there were more templates available for use
    • Screen synchronization can be slow and delayed sometimes
    Incentivized
    Read full review
    Gist
    • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
    • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
    • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
    Read full review
    Likelihood to Renew
    Fugo
    No answers on this topic
    Gist
    Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
    Incentivized
    Read full review
    Usability
    Fugo
    No answers on this topic
    Gist
    It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
    Read full review
    Support Rating
    Fugo
    No answers on this topic
    Gist
    Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
    Incentivized
    Read full review
    Alternatives Considered
    Fugo
    We can access different suites and dashboards together. Also Fugo provides a lot of features that will help us to work with a lot of data and multiple screens together. That will make it unique from different products and make it more powerful than others. It is my fav tool for this work.
    Read full review
    Gist
    Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
    Read full review
    Return on Investment
    Fugo
    • Easy to use and saves creative time
    • Makes it easier to put things together for a client's perspective
    • Flexibility for marketing any digital presentation is great
    Incentivized
    Read full review
    Gist
    • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
    • I am able to save hours of time with the automated emails that are GDPR compliant.
    • I don't have to pay for a designer to have excellent looking emails either.
    Read full review
    ScreenShots

    Fugo Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Gist Screenshots

    Screenshot of Live ChatScreenshot of Email MarketingScreenshot of Marketing Automation WorkflowsScreenshot of Knowledge BaseScreenshot of Meetings