Item: Gist
Rating: 10
Author: Mark Sinclair

Overall Satisfaction with Gist

Use Cases and Deployment Scope

Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications like Zendesk, Mailchimp and others with one platform.
At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week, and we can serve them with very targeted messaging and help.
When it comes to their own support,
Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering and releasing new features.
We use Gist for live customer support, knowledge base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application, our website, and more.

Pros and Cons

Pros

Live customer support
Knowledge base
Email messaging and marketing
Autoresponder emails
Email drip campaigns
Automations
Contact management
Online bookings
Tracking activity across software and website
Online forms
Sales tracking

Cons

Nothing is missing for us.
Gist is adding new features all the time.

Return on Investment

Increased sales results
Saved costs
Saved significant time because we use one app and not many
Ensures targeted marketing acivity
Supports on boarding for new users

Alternatives Considered

Zendesk, Zendesk Chat (formerly Zopim) and Mailchimp

Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.

Other Software Used

Chargebee, Xero, Slack

Likelihood to Recommend

We have a SaaS product and provide 24/7 support to our clients. Gist is perfect to ensure we deliver great support and also to assist our sales and marketing. We use it for drip mail campaigns, live chat, knowledge base, targeted in app messaging, email marketing, email communications, automations, and so much more. Gist gives us an all in one platform at a significant cost saving, and with features that would have required us to add more applications.

Using Gist

Usability

It is very easy to use with excellent support.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Mobile Interface Availability and Impressions

Yes - The mobile system works very well on phone and iPad.

Comments

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Gist is a powerful all-in-one platform for sales and service.