Multi-Functional Automated Email And Chat Is The Business Machine For You As You Scale
June 03, 2020

Multi-Functional Automated Email And Chat Is The Business Machine For You As You Scale

David Harvey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

The flexibility of sending automated emails and broadcast HTML emails that look great. They are always looking to develop the product. They have a ton of features including Automation Workflows, Email alerts, and importantly are GDPR compliant. They listen to their community and provide video training and a knowledge base. They do Time Zone Sending which is useful as I send to people outside my timezone. You can copy-paste images directly into your emails. The tags can be automated to alert when someone abandons a page or shopping cart. email count time timers, API integration, and did I mention the excellent form builder? The price is very reasonable for all the love, care and attention to development the Gist team put in. I use it across the whole company.
  • They listen to their community, over deliver and provide video training and a knowledge base.
  • You can do fully branded pretty html emails using your company domain's email address and are super flexible with things like count time timers and Time Zone Sending of emails which is useful for open rates as I send to people outside my timezone. You can copy-paste images directly into your emails.
  • Tags can be automated to alert when someone abandons a page or shopping cart.
  • Automated workflows are visual and so what you can conceive of you can achieve in your email stack and flow.
  • The Messenger Chat they provide for your web pages are an incredible customer service tool.
  • They don't have any bad points really as they keep open-minded about development which is customer-led.
  • Sometimes they have such a can-do attitude that they used to be tempted to take on more than they can realistically deliver but even this has improved in the last year.
  • I have a hard time keeping up with all the latest developments but I periodically go into educating myself on the latest update.
  • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
  • I am able to save hours of time with the automated emails that are GDPR compliant.
  • I don't have to pay for a designer to have excellent looking emails either.
Gist is my first email and chat multi-purpose automated SAAS tool so can't really comment on others I've tried. They came recommended to me by an entrepreneurial group I am a member of. Anecdotally I evaluated it against ActiveCampaign and Mailchimp and it was far better in terms of functionality for my needs.
This is a solid email autoresponder system with amazing chat capability and wonderful responsive support. Ideal for entrepreneurs and SMEs that are looking to grow and scale-up. A large multinational company would not be the target audience for this system. They are saving me time with automated emails that are triggered by tags and that drip out to customers and prospects. They provide the capability that means when you send out emails they are branded correctly and come from your own company's domain. The chat widget on my website looks very professional.