A great all in one marketing communication tool
Updated May 07, 2021

A great all in one marketing communication tool

Laszlo Csukas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

We are using it as an all in one marketing communication package. The advanced email automation (that just got a new function of graphical campaign builder) is very handy. Also, my subscription includes a live chat and a chatbot and both works well with my sites. Also, we are using the knowledge base as an internal knowledge sharing tool. It's a good alternative for other Saas solutions.

Pros

  • The email marketing is for our email communication.
  • The marketing automation tool is very useful for campaigns.
  • The live chat is for lead generation.

Cons

  • It's very complex so it's takes a little time until we can use it in full glory.
  • We experienced a few mail delivery issues but it's already fixed.
  • However, the interface is looks good but sometimes it's hard to find a particular feature.
  • I'd like to see it have multiple knowledge bases.
  • Email marketing automation
  • Chat
  • Knowledge base
  • We can build advanced marketing automations and save time and money.
  • The email builder is very basic so we are using an other solution for build them, then import into Gist.
  • It's easy to integrate some other Saas services like invole.me and Convertful into the Gist ecosystem.
Well, honestly the main differentiator was the friendlier pricing. Gist does not have the same heavy foundation as ActiveCampaign has but Gist is constantly evolving so we can't complain.
Also, the super responsive support is helping us to trust in the company and its future.
The powerful feature set and the implementation is sometimes over deliver than we excepted.

Do you think Gist delivers good value for the price?

Yes

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

Yes

Would you buy Gist again?

Yes

It definitely works great for email marketing campaigns with automation and emails. These are the basic features and if you are looking for excellent service, then it's a great tool. If you're only looking for knowledge base software, then this service is a bit overkill.

I like I got almost all the must have tools in one pack for communication. Advanced email automation that is just got a new function of graphical campaign builder. Also, my subscription is include a live chat and a chat bot and both works well with my sites. No slowing down or other script issues that are not common in this kind of services.
If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder.
Finally, the knowledge base is an excellent alternative for other Saas solutions. We just started to use this feature and our team is very satisfied with the results.
Interface: I like the UI that is modern, simple but highly usable. The developer is keeping taking care of it and the user experience is constantly evolving.

Using Gist

2 - Company marketing with email automation and live chat window. It's maintain the contact with the current and the potential future clients. Also, the knowledge base is helping our internal team members and the clients keep aligned with the most important topics. It's super helpful in the situations when someone has questions but our support is out of office.
2 - For the email marketing automation, the basic skills are the empathy (it's a soft skill), excellent writing skills and precise analytic mind to check the results. The chat function needs superb writing skills in English and patience to understand the people on the other side of the line. The knowledge base is also need this writing skills but more importantly to know the support topics in depth.
  • client communication
  • sharing knowledge
  • newsletter
  • using internal and external knowledge base to spread informations
  • We don't know yet
Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder.

Evaluating Gist and Competitors

Yes - Intercom was our chosen chat service but with Gist we can get this feature with other helpful functions in one package. We needed an all in one solution instead of a plethora of different services. Also, we don't want to pay for unnecessary amount of money so Gist was an obvious choice.

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