Gist: a customer engagement powerhouse
July 02, 2019
Gist: a customer engagement powerhouse
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gist
Our current primary use is the interactive website chat which alerts our team on through the Gist app when someone is on our site and triggered our customized rules. This allows us to engage potential clients quickly which has increased conversions substantially. We are currently building out our knowledge base through Gist and we will be getting back into email campaigns very soon. Gist is used across our organization.
Pros
- Customer engagement through chat and chat rules which alerts our team with the Gist App. This was extremely simple and quick to get up and running and has already paid for itself.
- Tracks user engagement with your website and allows us to understand website user behavior. It also logs all chat conversations
- The email campaign has been useful and easy to setup. It hasn’t been our primary use yet as we are still list building. The credit allocation is a better value for us than mail chimp allowing us to reach more people for less cost.
- The knowledge base was a nice addition in the last update.
Cons
- Gist could improve on its customization for pop-ups and front end so that integration into your website is more seamless.
- The workflows are useful but are a bit of a learning curve, thankfully support is great and happy to help.
- Our ROI has increased significantly because of Gist's chat and app integration into our website. Contact forms are great but a real-time conversation means you can be more effective in meeting your customer's needs.
- The additional features in the recent upgrade mean we can use Gist for more. They have always been effective for email campaigns, but the addition of the knowledge base and more effective workflows means we can automate more. This has saved us from buying more software.
Gist has all the functionality we needed for less than ManyChat and Mailchimp. It also means our customer funnel is more complete as customers are engaged with, tracked, archived and moved to our CMS software. The Gist app means multiple employees can cover our website and I can track who engaged with who making the management of client engagement much easier. I found this more difficult when I was running multiple software.
Gist Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes, it was. Recently, I had UI issues with the update. I reported it and it was fixed within 24 hrs and they emailed me to check if it was resolved on my end.
I think support since the last large update has been exceptional. There were a few issues surrounding the knowledge base which I would mention in their chat and the response was quick and the backend fix was implemented within 48 hours with all my issues
Using Gist
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Website Chat integration/app notifications
- Setting up engagement rules
- Tracking web users
- Email campaigns
- Some customization beyond colors
- Workflows take some understanding
Yes - We use the mobile interface for the website real-time chat responses. It works great and notifies the team when someone responds to the chat bot on the website. I believe this has improved our conversions immensely.
Comments
Please log in to join the conversation