FullContact vs. mParticle

It imports data found on the internet (such as social media profile URLs, web addresses, etc.) to your contact database. The app actually uses humans to import data from your business cards using a snapshot (and does so accurately). It allows you to download a backup of your contact database that can be uploaded to your email client. FullContact integrates with Google a.ccounts, Twitter, LinkedIn, Yahoo, and more. It also provides a good format for importing contact databases using Excel. However, customer service is a bit slow

Incentivized

Do not integrate multiple analytics / customer messaging / download attribution SDKs into your mobile or web apps, duplicating data and risking a fragemented view of the customer. Instead integrate mParticle as a CDP, and configure the necessary integrations which will enable you to progress towards a world of the single-view of the customer. Also works great to import historical data into a newly onboarded/integrated tool.

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• They have an API, which is a step above other identity resolution providers.
• They can merge many disparate sources of data into a single identity.
• Good client services team

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• Collect customer data from multiple sources.
• Integrated with wide breadth of vendors and verticals.
• Helps track unregistered user data into registered user data.

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• Making contacts read only.
• Price.
• Free for education.

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• UI for events for customers takes time to update, its unreliable.
• Hard to inspect the data once its inputted.
• Not possible to link data with other non-customer related data.

Incentivized

This is my new favorite app for organizing contacts and segmenting email lists. It is also the only app I have used that will transcribe business cards with 100% accuracy (they use humans to enter info from pictures of cards rather than software, like most other apps). The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact. I wish it would allow for more business card uploads per month. Even the paid subscription has a limit of 50 cards per month. I contacted customer support to inquire about increasing this limit and was told that I would need to upgrade to a yearly contract in order to do so. If FullContact continues to be useful, I will likely upgrade. However, given that the business card contacts is one of this software's best features, I was disappointed that this allowance could not be increased. Overall, however, I would highly recommend FullContact

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It's a great tool for beginners but not scalable to advance use cases. It's not it's a fault in our case, because any platform is as good as the data collected

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Very easy to use online and great mobile app as well

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Automatically updates contacts daily

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Just make sure the app is not syncing on multiple devices at once -- this will cause a delay

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Their support is very responsive and friendly.

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They will go above and beyond and will file tickets If they don't have the answer. They are friendly, respectful, and punctual.

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Very user-friendly, especially since it aggregates information from Google every day to update contacts.

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Basic materials explaining account setup and how to manage your list. It doesn't take much training to become proficient

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Downloading the contacts to use in email marketing campaigns is the most difficult part of implementation.

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Radicale is a Linux-based contact server that works well with many platforms. It is not the most user-friendly, but if you know your way around creating virtual servers and putting them in the cloud this could be a great free solution for you. The best part is you can have read-only contacts!

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mParticle has a bigger catalog of services you can interface with and provides a more complete check for data integrity. It also allows you to use any analytics solution.

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Easily updates contact information

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• Positive time saving after initial upload
• Negative time investment to monitor and correct bulk uploading issues
• Positive accurate social profile information

• This might be less of an issue with mParticle, but often times we found ourselves troubleshooting discrepancies between what mParticle showed vs downstream analytics platforms, more so than troubleshooting the issue itself.

Incentivized