Gainsight CS vs. Nextiva Customer Experience
Gainsight CS vs. Nextiva Customer Experience
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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More Pricing Information |
Gainsight CS | Nextiva Customer Experience | |
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Top Pros | No answers on this topic | |
Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Nextiva Customer Experience | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Nextiva Customer Experience | |
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Likelihood to Recommend | 7.9 (224 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Nextiva Customer Experience | |
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Likelihood to Recommend | Gainsight | Nextiva |
Pros | Gainsight | Nextiva No answers on this topic |
Cons | Gainsight | Nextiva No answers on this topic |
Likelihood to Renew | Gainsight | Nextiva No answers on this topic |
Usability | Gainsight | Nextiva No answers on this topic |
Performance | Gainsight | Nextiva No answers on this topic |
Support Rating | Gainsight | Nextiva No answers on this topic |
Online Training | Gainsight | Nextiva No answers on this topic |
Implementation Rating | Gainsight | Nextiva No answers on this topic |
Alternatives Considered | Gainsight | Nextiva |
Return on Investment | Gainsight | Nextiva No answers on this topic |
ScreenShots | Gainsight CS Screenshots |